Communications Blog • 3 MIN READ

The end of Cisco Prime Collaboration Assurance and Analytics

Dave Murphy

Written by Dave Murphy

Cisco Prime Collaboration Assurance and Analytics (PCA) has been the monitoring and diagnostics tool of choice for many users of Cisco Unified Communications, Cisco TelePresence®, and the underlying network infrastructure. But now Cisco has announced end-of-sale and end-of-life dates for PCA, with no replacement product on their roadmap.

Let’s take a deeper look at exactly what this means for current Cisco PCA users.

What is Cisco Prime Collaboration Assurance and Analytics?

For those who don’t know, Cisco Prime Collaboration Assurance offers integrated monitoring and diagnostics for Cisco Unified Communications, Cisco TelePresence®, and the underlying network infrastructure. It expedites operator resolution of service quality issues before they affect end users and helps avoid system and service outages for a better quality of experience for the end user.

What is the timeline?

End-of sale for Prime Collaboration Assurance and Analytics (select SKUs) will take effect from 14 October 2021.

End-of-Support for the affected SKUs will follow on 31 October 2024.

After this date, all support services for the product will not be available and the product will become obsolete.

What does this mean for Cisco Prime Collaboration Assurance and Analytics customers and prospects?

Current Cisco PCA customers can continue to use the solution until 31 October 2024. Beyond this date, they will need to migrate and utilize another collaboration management solution.

Cisco customers currently considering a collaboration, experience and performance management tool also need to look elsewhere to ensure they will have a tool with longevity.

IR Collaborate can fill the Cisco PCA Gap

IR Collaborate provides performance management, monitoring, optimization and troubleshooting that supports Cisco Unified Communications and Collaboration ecosystems, offering:

  • Call quality and user experience
  • Complete end-to-end troubleshooting
  • Video conferencing performance
  • Contact center management
  • Testing your Cisco platforms
  • Broad multi-vendor coverage

Being a Cisco Preferred Solution Partner for over 18 years and a Cisco R&D sponsored development partner, IR continues to place significant investment in developing solutions to support Cisco platforms, including Webex Meetings monitoring (coming to IR Collaborate in June 2021).

If your organization need assistance with performance management, monitoring, optimization and troubleshooting tools for Cisco UC platforms, contact us today.

About IR:

  • #1 Cisco Solutions Plus Partner in 2019
  • Cisco Preferred Solution Partner for 18 years
  • Cisco R&D sponsored development partner
  • Available on Cisco Global Price List

Read the full announcement from Cisco here.

Topics: Communications Proactive troubleshooting Real-time monitoring Cisco

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