Unified Communications and Collaboration Monitoring Solutions

Whether your environment is on-premises, in the cloud or hybrid, monitor, troubleshoot, and optimize complex UC environments with ease.

Deliver a better user experience with Prognosis

Communications and collaboration platforms often form the fundamental basis of the most essential business systems. As these ecosystems become more complex and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution and proactive problem resolution has never been more critical.

Prognosis for Unified Communications is an enterprise experience and performance management solution that gives you complete visibility across voice, video and collaboration ecosystems to help you deliver the best possible user experience with ease.

z

Solutions

Enterprise Voice, Video & Collaboration Management

As organizations leverage modern communication and collaboration technologies, it’s common place for IT teams to manage complex, multi-vendor, hybrid communications environments. The challenge for organizations is ensuring they deliver the consistent, positive experience that end-users expect.

Learn more

Managed Service Performance & SLA Compliance

UC Service Providers are facing growing challenges, with more competition, technologies and complexities to contend with than ever before. It’s vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

Learn more

Contact Center Management

In an increasingly digital and automated world, contact centers are often the few human interactions your customers will have with your business. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a quality customer service and maximize your bottom line.

Learn more

UC Network Performance Assessment

Unknown connection quality between premise sites and public and private Clouds creates a risk of poor user satisfaction. That’s why a comprehensive network assessment is critical to any UC deployment. Whether in the cloud, on-premise or hybrid, establishing consistent network quality and connectivity is crucial when deploying, expanding or optimizing your UC or collaboration solutions.

Learn more

Customer Experience Testing and Monitoring

It can be difficult to address problems in your contact center environment when your technology appears to be working as you intended, but the customer is having a sub-par experience. Comprehensive testing of your environment can help you see things from the customers point of view and ensure they’re having the interaction you intended.

Learn more

Call Recording Management and Compliance

Whether for regulatory reasons or to mitigate risk within your organization, it’s critical that required call recording systems are reliable, high-quality and compliant.

Learn more

Products

Prognosis for Unified Communications

Prognosis for UC is an enterprise experience and performance management solution for voice, video and collaboration ecosystems.

Learn more

Prognosis for UC (Service Provider Edition)

Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.

Learn more

Prognosis StressTest

Prognosis StressTest is a cloud-based testing service that can help you manage, tune and verify unified communications (UC) and contact center performance.

Learn more

Prognosis HeartBeat

Prognosis HeartBeat is an automated cloud-based testing service that gives you comprehensive insights into the availability, performance and quality of service you’re delivering.

Learn more

Call Recording Assurance

Prognosis Call Recording Assurance (CRA) is the leading RegTech call recording compliance management solution.

Learn more

Platforms

Cisco

Enterprise Voice, Video & Collaboration Management in the cloud, on-premises, or as part of a hybrid environment.

Learn more

Microsoft

Enterprise Voice, Video & Collaboration Management in the cloud, on-premises, or as part of a hybrid environment.

Learn more

Avaya

Enterprise Voice, Video & Collaboration Management in the cloud, on-premises, or as part of a hybrid environment.

Learn more

Session Border Controllers

Enterprise Voice, Video & Collaboration Management in the cloud, on-premises, or as part of a hybrid environment.

Learn more

Polycom

Polycom is one of the leading voice, video and collaboration solutions. Prognosis integrates seamlessly to help your organization ensure your Polycom environment is optimized and deliver a solid end-user experience.

Learn more

Verint

Verint and Prognosis work together, with the common goal of empowering organization with the tools, data and insights they need to anticipate problems, respond appropriately and take immediate action.

NICE

In the contact center, an optimal experience starts with powerful recording. With the support of Prognosis, NICE can help you deliver a superior customer experience and minimize the risk of costly regulatory breaches with dedicated compliance solutions.