Webinars • Mar 26, 2020 • ON-DEMAND

Keep the modern workforce connected

IR Media

Published by IR Media

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Details

Bill-Haskins
Bill Haskins Sr. Analyst and Partner, Unified Communications @ Wainhouse Research
JR_photo[2] copy
John Ruthven CEO @ IR

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

In order to prevent the spread of the virus, social distancing has been adopted globally. Companies that can are sending workers home to work remotely, and consumers are preferring to interact with vendors online. As the level of emergency continues to increase, companies are experiencing a spike in call-in volumes, customer inquiries and online orders. Unified Communications was built for this, but it has never been pushed this hard.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the Coronavirus crisis.

During this session, you can expect to learn:

  • How your peers are responding to the COVID-19 crisis
  • Strategies your IT department can take to accelerate your digital environments
  • Proactive UC solution approaches to streamline operations in the future

Topics: Webinar Multi-Technology Communications Alert automation Customer experience Performance management Proactive troubleshooting High availability Migration, deployment and adoption Real-time monitoring

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