Unified communication and collaboration wouldn't be possible without the devices and equipment that facilitate clear, continuous, user-friendly interaction. Of the vast selection of available devices on the market today, one of the leaders in the wireless communication space is Jabra, a Danish company founded in the US who specializes in sound and video conferencing equipment.
No matter what brand your device is, connectivity hiccups are common when trying to connect or pair your Bluetooth powered equipment; headset, earbuds or other Bluetooth devices with a tablet, smartphone, laptop or any mobile device.
Not all Bluetooth devices connect automatically, so the aim of this Bluetooth pairing guide is to help you successfully pair your Jabra product. We'll also include troubleshooting tips to help resolve any issues with your Bluetooth connection.
Start pairing your Jabra device
Jabra offers a wide range of headphones, earbuds and office headset models. The process of Bluetooth pairing varies depending on the type of product you have. Let's start with the 4 basic pairing steps, and we'll explain more about each topic in detail.
Turn on pairing mode for your Jabra device (more specific instructions below)
Find the Jabra device you want to pair on your mobile device or laptop and pair them
Confirm successful pairing
Troubleshooting your Bluetooth connection.
Step 1. Turn on pairing mode for your Jabra headphones, earbuds or headset
This may not be as straightforward as you'd hoped, because the pairing method varies, depending on the different Bluetooth device. Most Jabra devices however fall into 3 categories:
Image source: Jabra
The Jabra Elite range (including the Elite Active and Elite Sport)
This includes Jabra earbuds and headphones with a multi-function button at the side. To pair Jabra Bluetooth headphones, start with your headphones or earbuds turned off.
Press and hold the multi-function button for 3-5 seconds (depending on which Jabra Elite model you are trying to pair). Continue to press and hold until the LED flashes and the headphones indicate they are in pairing mode. For earbuds, take them out of the charging case and use the button on the right earbud for pairing.
Image source: Jabra
The Jabra Talk range (mono headset without a charge case)
This includes models Talk 5, Talk 15, Talk 25, Talk 30, Talk 35 and Talk 45. Start with your Jabra Talk headset turned on by sliding the On/Off switch to the On position. Press and hold the Answer/End button for 3 seconds. Continue to press and hold until the Bluetooth LED flashes and the headset indicates it is in pairing mode.
Image source: Jabra
The Jabra Talk 55 (mono headset with a charge case)
Place your headset in the charging case dock, making sure the case is charged. Press and hold the Battery status button on the bottom of the charging case for 3 seconds until the LED flashes blue.
Image source: Jabra
Step 2. Find your Jabra device on your phone or laptop and pair them
To pair with your smartphone, tablet, or mobile device, follow these steps.
Turn on the Bluetooth setting on your mobile device.
Turn on your earbuds by removing them from the charging case. Alternatively, simultaneously press and hold (1 second) the Left and Right buttons. The LEDs on both earbuds will flash green.
To enter pairing mode, simultaneously press and hold (3 seconds) the Left and Right buttons on the earbuds, until the LED on the right earbud flashes blue. The earbuds are now ready to pair with your mobile device.
To pair, go to the Bluetooth menu on your mobile device and select the Jabra earbuds from the list. Alternatively, wear the earbuds to hear the voice guided instructions. Enter “0000” (four zeros) if you are asked for a PIN code.
In daily use, when you turn on the Jabra earbuds, they will automatically reconnect with the last previously paired device, if it is turned on and within range.
Pairing instructions for specific operating systems
Go to Settings and turn on Bluetooth. In the Bluetooth menu, click “Pair new device”. When your Jabra earbuds, headphones or headset appears in the list, tap it and it should be paired with your mobile device or phone.
Go to Settings and then Bluetooth. In the Bluetooth menu, look for your Jabra device under “OTHER DEVICES” and tap on it to connect.
On your Mac, choose Apple menu > System Preferences, then click Bluetooth. Select your Jabra device from the list, then click Connect. If asked, click Accept.
Open “Bluetooth & other devices” in the System Settings either by clicking on your Bluetooth button in the tool bar and selecting “Show Bluetooth devices”.
When the Add a device window comes up, click “Bluetooth”. Look for your Jabra device in the list and tap on it to connect. Alternatively, search for “Bluetooth” in your Windows search box. When the Bluetooth & other devices window comes up, make sure Bluetooth is on then click “Add Bluetooth or other device” and select your device from the list.
Image source: IntoWindows
Step 3. Confirm successful pairing
If you've successfully followed the steps above, the LED will stop flashing, and you should be able to confirm that your Jabra earbuds, headphones or headset have paired with your mobile device.
Step 4. Troubleshooting
If you've followed the steps above and your devices are still not pairing, try clearing your existing paired devices, or your last previously paired device on your phone or laptop and then re-pair again to your headphones or headset. If that doesn't work, here are some additional steps to take:
Try to re-pair after you complete each troubleshooting step.
Restart your mobile device by turning it off and on.
Restart your Jabra device by turning it off and on.
Ensure your Jabra device is in pairing mode.
On your mobile device, turn Bluetooth off and on.
Try to pair your Jabra device using a different mobile device. This is to confirm that a different mobile device will find and pair with your Jabra device.
Ensure your device is updated with the latest firmware version (note; LED flashes red after a firmware update, this indicates the charging case was not updated correctly).
Image source: Jabra
Reset your Jabra device.
If you still cannot pair your Jabra device with your mobile device, contact support
How many connected Bluetooth devices can I pair with my Jabra device?
For Jabra devices that support simultaneous pairing with multiple devices, also known as Multi-use, if you want to add an additional mobile device, the pairing process works in the following way:
Your Jabra device will remember 8 paired devices. If you attempt to pair a 9th device, it will replace the device that was first paired of the existing paired devices.
Your headset can connect to 2 paired devices simultaneously. For example, you can connect your headset to two mobile devices at the same time.
You can play audio on 1 paired device only.
The LED lights on your Jabra device
Below is an overview of the LED light status on your Jabra device.
- LED flashes blue = pairing successful
- LED flashes green = battery fully charged
- LED flashes red = critically low battery
Image sources: Jabra
How to stay connected with monitoring, troubleshooting and performance management
The hybrid working model is now firmly embedded in our working culture. With dozens, if not hundreds of endpoint users, multiple devices, many of which are BYOD, organizations need to provide a streamlined UC environment with maximum uptime.
This highlights the importance of a third party monitoring solution to keep track of which applications and devices are being used by which employee, and which ones are causing system glitches.
With IR Collaborate, IT teams can track apps and devices within your network, their locations, and even data usage. Full visibility and endpoint accountability can even enable teams to prevent problems before they happen, which is invaluable for the end user.
Lack of visibility into device issues affects every end user, with a knock-on effect that negatively impacts different groups and teams within your organization.