Customer Stories

Prognosis finds the needle in the haystack.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Voice quality had plummeted and staff were struggling to isolate the cause.

Customer Stories • 3 MIN READ

Prognosis brings flexible and mobile performance insight to..

Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for issuers, merchants, acquirers and payment gateways.

These solutions give niche players, financial institutions, retailers and merchants access to the efficiencies and benefits of scale usually only available to major banks. As they only pay for the services and functions they need, they can access new and...

Customer Stories • 3 MIN READ

Prognosis unlocks the value of transaction data for Fifth..

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could make better decisions in real time.

Customer Stories • 3 MIN READ

IP Integration increases business efficiency and improves..

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center environments.

This made it challenging to meet the business demands for managing the customer experience.

Customer Stories • 2 MIN READ

Prognosis improves Skype for Business user experience

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries: Oil & Gas, Energy, Process, Mining, Manufacturing, Telecommunications and Transportation. ROSEN covers a wide range of assets, including pipeline, tanks and vessels as well as wind turbines, trains, telecommunication towers and many more. ROSEN operates in more than 120 countries and has over 2,700...

Customer Stories • 2 MIN READ

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Prognosis helps IT Services Hungary keep communications..

IT Services Hungary was engaged to monitor systems for Hungary’s official telecommunications carrier, Magyar Telekom.

To achieve this Operations Manager Csaba Érsek explains “We needed real-time performance monitoring to manage the custom-application environment running on our NonStop machines.

“Before we used Prognosis we were trying to manage the environment with various stand-alone monitoring tools, but the information was captured in...

Customer Stories • 3 MIN READ

IR Prognosis enables automated UC health check reports for..

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration solutions to companies of all size and vertical. Telindus’ expertise includes public administrations, fixed and mobile telecommunications, ICT infrastructures, the cloud and cybersecurity.

Telindus had a lack of visibility on what was happening on the customer side; waiting for customers to report issues....

Customer Stories • 3 MIN READ

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