of service organizations outsource at least some agent capacity.
Platform monitoring stops at the platform - for offshore agents, the blind spot is total.
average productive time lost per employee, per IT incident.
And as much as 10 hours 35 minutes for complex troubleshooting cases.
the approximate cost to the average enterprise per year.
Due to downtime and productivity losses. And the people impacted most are your customers.
Clarion pairs an on-device widget with a centralized cloud dashboard, so agents, UC users, and IT admins each see exactly what they need - the moment it matters.
Telemetry from every endpoint rolls up into a centralized, cloud-based view — giving IT admins real-time visibility across the entire distributed workforce, with guided issue reporting that streamlines ticketing and troubleshooting.
A lightweight widget continuously observes network health, platform connectivity, and endpoint performance — surfacing insights to the worker the moment they matter, and answering "is it me, or the platform?" before the next call starts.
COMING SOON
End-user data feeds directly into Prognosis, unlocking deeper analysis and letting workers ask Iris AI questions about their own setup, extending Clarion's visibility across the wider Prognosis platform.
Purpose-built for the modern contact center and UC workforce — granular intelligence at every layer, from network to endpoint.
Latency, packet loss, jitter, Wi-Fi signal, and VPN status - pinpoint whether an issue is local, ISP, or platform-side.
Live status for Teams, Zoom, Webex, Genesys, and NiCE CXone - know the instant a platform goes unreachable, not after the ticket comes in.
CPU, memory, disk, audio/video devices, and drivers - catch failing hardware before it fails on a customer call.
Captures a snapshot and logs the moment something breaks, then drafts the IT email for you - one click to send.
One view for IT admins across the entire distributed workforce.
Experience Clarion In Action
Start 30-Day Free TrialEstimate the productivity recovered and IT hours saved by putting Clarion in front of your fleet, based on your seat count and agent cost.
Guides, webinars, and product resources to help you understand
capabilities, use cases, and best practices.
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