Communications Blog • 3 MIN READ

Preparing for the Unexpected: Optimizing the WFH Collaboration Experience

Wayne Chin

Written by Wayne Chin

COVID-19 has wreaked havoc across the globe, not only in terms of personal trauma and loss, but in the way it has forced massive changes in work culture.

Many countries have adapted well to the Work From Home (WFH) dynamic. Some have starting to relax the restrictions and are finding a new hybrid workplace balance. But others still are experiencing a resurgence of cases, and have had to increase their WFH practices.

For example, throughout most of this pandemic, Taiwan has remained relatively unaffected, and was able to boast one of the world’s most successful COVID containment situations. But recently, daily infections have risen, and the island has had to undertake drastic pandemic restrictions.

This has affected the usual face-to-face interactions in Taiwan’s crucial service and manufacturing sectors. It has also caught people unaware.

With business continuity being threatened, organizations have no choice but to enable and amplify their WFH capabilities as a matter of urgency.

So how can businesses, employees and customers navigate the ups and downs of remote working, while maintaining productivity, motivation and continuity?

Performance management tools enable agility

Many companies in Taiwan and Hong Kong have begun to adopt collaboration solutions such as Zoom, LINE and Webex to communicate and conduct weekly meetings, training, and lectures.

Remote working solutions have enabled businesses to continue operating by keeping the lines of communication and collaboration open, but they come with an element of technological complexity. The potential for failures is high when there are countless endpoints, numerous devices, different networks, and multiple collaboration platforms.

So how do you ensure that all these components are working properly for all users? Having infrastructure monitoring in place will ensure that users can proactively solve problems quickly and efficiently during critical moments and avoid major disruptions. The right monitoring tool is like an all-seeing eye for your entire network, keeping track of the interactions and experiences of remote workers.

How does performance monitoring help remote workers?

It’s hard to fix a problem when you can’t see the problem. Even when you see the problem, fixing it is often a reactive (after-the-fact) process.

IR Collaborate is a multi-faceted monitoring solution that can give you a detailed view of your entire communications infrastructure in real time. It enables a clear view of every user and every interaction, ensuring that systems are functioning optimally. It can prevent issues from recurring by closely monitoring and troubleshooting:

  • Network capacity – WAN traffic, bandwidth, firewalls, VPNs
  • Security – detecting and preventing malicious activity
  • Identity and network access management – essential for remote users
  • VPNs – to provide secure remote access to corporate networks
  • Devices – pinpointing specific devices causing issues as well as monitoring device configuration
  • Collaboration – monitoring all collaboration platforms to ensure consistent communication between every end user

Why Collaborate?

A solid UC monitoring, troubleshooting and management platform like Collaborate should be a core part of every organization’s communication and collaboration infrastructure.

Collaborate can help organizations relatively unfamiliar with remote working, such as those in Taiwan and some other APAC countries to mitigate risks, ease the strain on IT staff and users – and ensure business continuity into the future.

Banner to book a demo and see how IR Collaborate can help you

Topics: Multi-Technology Communications Customer experience Performance management Real-time monitoring Collaborate Digital Workplace

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