IR Prognosis users now see data their own way with Live Canvas

Next-generation visualization solution enables Unified Communications, Contact Center, and Payments users to reduce complexity through customized management dashboards

LONDON, April 19, 2016 - IR, the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems, today announced Live Canvas, a fully customizable visualization solution that brings to life performance management data for Unified Communications (UC), Contact Center and Payments environments.

Live Canvas is the latest addition to the industry leading IR Prognosis product line, which provides real-time insights and deep network visibility. Users can now monitor their environment based on their own individual needs through self-defined visual representations intuitively designed based on specific business goals and operational objectives.

Live Canvas, available now in Prognosis 10.5, delivers the ability to visualize monitored systems, applications, infrastructure components and their relationships with one another from a new perspective. By leveraging existing Microsoft Visio diagrams or creating entirely new views, users have a rich, active monitoring dashboard for different user groups such as executive dashboards, IT manager views, NOC screens, public wall monitors, helpdesk, etc. Users can bring any screen to life through live data and visual alerts, be it a network diagram, a map of the world, a photo image or more.

When combined with screen layout mashups, Live Canvas provides a custom-driven user experience for every type of user, monitoring all elements in UC and contact center ecosystems. IR Prognosis users in payments environments can leverage this new functionality to deliver compelling custom views of the real-time payment processing elements and stages such as a retailer, processor, bank, etc.

“Clarity is key when trying to understand the increasingly complex UC, contact center and payments environments of today, and no two are alike,” said Darc Rasmussen, Managing Director and Chief Executive Officer, IR. “Through Live Canvas for IR Prognosis, our users see their data in their way, making the performance management process work best for their own individual needs, in turn allowing them to more easily get to the root cause of any issue faster and deliver the best possible customer experience.”

IR is demonstrating Prognosis for UC this week at UC Expo, London, England. Visit us at booth #G719.

About IR
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries - including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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IR
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