Prognosis for Cisco Contact Center Management

Your Contact Center at full potential.

IR Prognosis for Contact Center a management solution for Cisco. The proactive problem solver. Get to your problems before they get to your customers.

Prognosis for Cisco

Performance Management Solution for Contact Center, Cisco Communications

With Cisco UC in your Contact Center, your goal is to actively connect, communicate and collaborate with your clients and agents in the best possible way.

As part of ongoing customer-client engagement, a Contact Center provides your organization with a central hub for all customer contacts and is essentially the cornerstone of your business. So, ensuring consistent voice quality and reliability of client and agent communications is vital to customer satisfaction and meeting service level agreements.

As no communication system is failure proof, you need the ability to locate, isolate and resolve problems quickly, before they impact your clients. So instead of having your IT department trying to put out fires and locate the source of yet another communications problem let Prognosis put you in front of the curve rather than behind it.

Solution Overview: What can Prognosis do for my Contact Center’s Cisco network?

Prognosis was designed to monitor and manage communication systems within a Cisco framework. It gives you real-time visibility into your communications network, accessing historical data for trend and pattern analysis, freeing up highly skilled staff from basic monitoring duties and keeping your communications systems running 24/7.

  • Prognosis for Cisco UCM
    Does your organization need to monitor and manage a mix of IP-PBXs, phones, switches, gateways, TelePresence devices, session border controllers, virtualization and application servers? This is exactly what Prognosis for Cisco UCM was designed to do – to unify all of your communications networks and give you the power to monitor and manage your systems in real-time.
  • Prognosis for Cisco Unity Express
    Prognosis was designed to simplify the management of your voice messaging systems, enhance its performance and optimize its efficiency. All of this through an interactive dashboard, accessible from any mobile device.
  • Prognosis for Cisco UCM Express
    The Prognosis performance management solution for unified communications will remove all the worry about monitoring your branch communications networks and help you locate and fix problems across disparate geographical locations, as they happen – not in a weeks’ time when your clients are beating a path to your door.
  • Prognosis IPT for Cisco Unified SRST routers
    Would you like to know the instant Cisco unified SRST detects a failure and becomes active? Well, with the Prognosis IPT Manager that is exactly what happens - you are immediately notified when the unified SRST is active and has detected a failure in your network.

Predictive Analytics and Proactive Alerts for Cisco

Take control of your Cisco environment through proactive alerting: be aware sooner, respond faster, solve UC performance issues before they become customer facing. Set thresholds and get immediate notifications when they’re breached. Instant awareness of the earliest degraded conditions means you can implement immediate practical responses while you work on a more strategic solution.

Prognosis’ suite of performance management analytics make sure small problems don’t become big ones. Proactive alerts ensure you meet SLAs.

Network monitoring

Take control of your network performance through clear network visibility and efficient capacity. Have great call quality, every time. Make end user experience easy. 

Manage the network stack like a pro. Troubleshoot issues like a ninja. Catch the culprits causing poor VoIP call quality. Monitor multi-vendor environment

Cisco Call quality troubleshooting

Prognosis troubleshoots Cisco call quality issues throughout the network stack: Wi-Fi and LAN, cloud, on-premises and hybrid and troubleshooting PBX and across call quality metrics: out latency, jitter, packet loss and MOS.

Quick and easy troubleshooting means faster resolution time and high QoS.

Testing your Cisco platforms

You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system?

Every second you talk to your customers counts, we understand this. We also understand things happen. Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system.

Cisco UC Reports and Analytics

Reporting is great. But what’s even better is getting actionable insights from complex information. Predicting the future. Robots making automatic decisions.

Descriptive analytics, real-time analytics, predictive, prescriptive, cognitive – when it comes to UC diagnostic analytics we cover all bases.

Cisco Compatible Cisco Preferred Solution Partner