Service providers manage the most complex UC environments on the planet — multi-vendor, multi-tenant, multi-region, multi-service. IR Collaborate turns that complexity into a performance advantage, so your NOC, operations, and customer success teams can deliver the experience your subscribers are paying for.
See service quality degradation before subscribers feel it. Real-time quality intelligence surfaces the call, meeting, or endpoint at risk — so your team acts before credits are issued.
Drill from a single subscriber complaint to root cause across your UC environment — platform, vendor, network path, endpoint. Mean time to resolution drops by up to 50%. Customer trust climbs. climbs.
Whether you're rolling out new UCaaS tiers, migrating customers to cloud, or expanding into new markets, IR Collaborate validates performance at every step — pre-, in-, and post-deployment. Ship faster. Scale cleaner.
IR Collaborate is powered by Prognosis — Integrated Research’s industry-leading intelligence platform for unified communications and contact center environments.
Prognosis provides deep, real-time visibility across complex, multi-vendor ecosystems, helping teams understand performance, pinpoint issues, and take action with confidence.
Purpose-built for the scale, complexity, and service commitments that define a modern communications provider. IR Collaborate gives your teams the depth behind the dashboards — with carrier-grade performance at every layer.
Monitor every customer, every tier, every endpoint from one platform — with clean tenant isolation and per-customer service views.
Trusted to monitor 20M+ UC & CC endpoints across 45+ countries. Designed to grow with your subscriber base, service tiers, and geographic footprint.
Voice and video quality, call setup success, endpoint health, and service availability — streaming live, not batch-processed overnight.
Follow a degraded session through your entire delivery chain: carrier, peering, platform, endpoint. Find the real cause in seconds, not escalation chains.
Automated, audit-ready reporting for every customer, every SLA, every period. Prove performance. Renew with evidence.
Experience IR Collaborate In Action
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IR Collaborate is powered by Prognosis — Integrated Research’s industry-leading intelligence platform for unified communications and contact center environments.
Prognosis provides deep, real-time visibility across complex, multi-vendor ecosystems, helping teams understand performance, pinpoint issues, and take action with confidence.
Iris is an AI-powered assistant embedded within the Prognosis platform.
It helps teams navigate complex environments faster by surfacing insights, accelerating analysis, and guiding users toward the right actions — without replacing human expertise
or operational control.
Your stack is multi-vendor by necessity. Your intelligence shouldn't be. IR Collaborate sits above your platform estate — unifying Cisco, Avaya, Poly, Ribbon, and the rest of your vendor ecosystem into one real-time view.
Poly
Microsoft
CISCO
Genesys
Avaya
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Whitepapers, guides, and benchmarks from the teams delivering communications for the world's most demanding subscribers.
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