Deliver a superior UCaaS customer experience

Prognosis for UC - SP Edition, provides market leading performance analytics, monitoring & troubleshooting for UC Service Providers

As a Service Provider it’s critical to ensure your customers, and their customers, have a great experience, every time. However, this can be time consuming and expensive, leading to poor business results.

Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.

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What Prognosis for UC Service Provider can do for you

Accelerate time to revenue

Accelerate time to revenue

Reduce your time to deploy and activate new managed customers, so you can focus on maximizing satisfaction and business growth.

Reduce the cost of service delivery

Reduce the cost of service delivery

Streamline your operational productivity with a single performance and monitoring solution that delivers the visibility, monitoring, alerting and insights you need to minimize downtime and improve mean-time-to-repair.

Meet service level agreements

Meet service level agreements

Proactive monitoring, alerting and troubleshooting ensures service-impacting incidents are minimized, meaning you can deliver on SLAs and avoid costly penalties.

Deliver customer satisfaction

Deliver customer satisfaction

Ensure high uptime and performance, drive productivity, exceed customer expectations and differentiate your services by delivering high quality services and end-user satisfaction.

dimension data

The power is being put into the hands of our regional teams, the Level 1 & 2 Operators. They can immediately make updates needed for customers.

Corey

Corey Ingleton

Senior Systems Engineer @ Dimension Data

CDW

With Prognosis, we can proactively prevent future outages for all our customers. Being able to do that in under 5 minutes - that’s powerful.

Andy K

Andy-Kleinheinz

UC Technical Architect @ CDW

Presidio

Prognosis is a world class tool. It cannot be beaten. It is the best tool you can ever buy. What makes the tool one of the best is the support from the IR team.

Jon Beaver

Jon Beaver

Managed Services Platform Engineer @ Presidio

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Features

Flexible, streamlined deployment

Flexible, streamlined deployment

With a lower technology footprint through virtualized software and API-based data gathering, Prognosis supports many SP business models including private cloud hosting, premise remote managed, and single and multi-tenant.

Customizable dashboards across multiple customers at once

Customizable dashboards across multiple customers at once

Streamline operations with a centralized view across multiple customers in one operator experience. Gain insight into data across network layers, routers, session border controllers over multi-vendor technologies, and applications.

Real-time alerts and notifications

Real-time alerts and notifications

Proactive alerting puts you in control, allowing you to be aware sooner, respond faster and resolve UC performance issues before they become business-impacting issues for your customers.

Insight across multi-vendor, multi-technology environments

Insight across multi-vendor, multi-technology environments

Monitor all aspects of your customers’ communications environments, as well as interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications and entire multi-vendor ecosystems.

Prognosis can support a number of platforms. Commonly supported platforms include: