As a Service Provider it’s critical to ensure your customers, and their customers, have a great experience, every time. However, this can be time consuming and expensive, leading to poor business results.
Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.
Reduce your time to deploy and activate new managed customers, so you can focus on maximizing satisfaction and business growth.
Streamline your operational productivity with a single performance and monitoring solution that delivers the visibility, monitoring, alerting and insights you need to minimize downtime and improve mean-time-to-repair.
Proactive monitoring, alerting and troubleshooting ensures service-impacting incidents are minimized, meaning you can deliver on SLAs and avoid costly penalties.
Ensure high uptime and performance, drive productivity, exceed customer expectations and differentiate your services by delivering high quality services and end-user satisfaction.
The power is being put into the hands of our regional teams, the Level 1 & 2 Operators. They can immediately make updates needed for customers.
With Prognosis, we can proactively prevent future outages for all our customers. Being able to do that in under 5 minutes - that’s powerful.
Prognosis is a world class tool. It cannot be beaten. It is the best tool you can ever buy. What makes the tool one of the best is the support from the IR team.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
With a lower technology footprint through virtualized software and API-based data gathering, Prognosis supports many SP business models including private cloud hosting, premise remote managed, and single and multi-tenant.
Streamline operations with a centralized view across multiple customers in one operator experience. Gain insight into data across network layers, routers, session border controllers over multi-vendor technologies, and applications.
Proactive alerting puts you in control, allowing you to be aware sooner, respond faster and resolve UC performance issues before they become business-impacting issues for your customers.
Monitor all aspects of your customers’ communications environments, as well as interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications and entire multi-vendor ecosystems.