Top Teams Tips: Improving Engagement
Microsoft Teams are continually coming up with more innovative ways to keep meeting participants as engaged and focused as they’d be in an in-person...
Communications Blog
Top Teams Tips: More on Meetings
As Microsoft Teams continues to evolve, we want to keep you up to date with the latest enhancements, so that you can optimize your Teams experience....
Communications Blog
Top Teams Tips: Meetings and Webinars
Microsoft Teams allows for multifaceted team interaction. As well as seamless collaboration on documents in the Microsoft Office suite, users can...
Communications Blog
Top Teams Tips: Dynamic View and Chat Bubbles
One of the things that makes Microsoft Teams so popular as a collaboration tool is the constant rollout of new features, innovations, and...
Communications Blog
How to crush your migration to Microsoft Teams
With Skype for Business Online (SFBO) set to be retired later in 2021, the pressure is on for those organizations using SFBO to start finalizing...
Communications Blog
Using Microsoft Teams Direct Routing
The nature of workplace collaboration today means we’re no longer tethered to on-premise legacy phone systems. Unified communications ecosystems now...
Communications Blog
Considerations for Monitoring Avaya Contact Center Solutions
What's the best way to tackle the task of making sure your Avaya Contact Center systems are always on?
Communications Blog
Why the Omnichannel Contact Center isn't a Done Deal
The contact center technology landscape is changing to reform old technologies in 2017. The ultimate goal is to seamlessly combine disparate systems and create an omnichannel experience, providing people with the ability to talk with a single agent across multiple interaction methods. Not only is this Utopian ideal expensive, however, but all these different systems don't actually fit together as cleanly as intended.
