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Tim is a customer-focused sales and channel professional with expertise in Unified Communications, Contact Center, Cloud Computing and Infrastructure. Tim is responsible for business development, strategy, and revenue goals for customer experience assurance solutions for IR.
Contact centers are vital to the success of many businesses, and monitoring their performance is crucial to ensuring they are meeting the needs of...
After almost three years of not being able to gather in person, Enterprise Connect 2022, the enterprise communications event of the year, enjoyed a...
Poor customer service is one of the biggest killers of businesses, resulting in nearly $75 billion in lost revenue each year in the United States...
In every industry, there are a few critical periods each year when your Unified Communications (UC) or Contact Center system will be put to the test....
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