robin gareiss

Why Pay More? Performance Management Reduces UCC Operational Costs

Robin Gareiss is president and founder of Nemertes Research, overseeing research product development, conducting primary research, and advising leading enterprises, vendors, and carriers.

Communications Blog

Winds Shifting Toward Digital Transformation? Make Sure UCC Has Smooth Sailing

Arguably, one of the most overused technology buzz-phrases is “digital transformation.” It means many things to many people, and often the so-dubbed project doesn't result in anything transformative. So we advise IT leaders frequently on a.) what qualifies as a digital transformation; b.) how to make sure a transformation actually happens; ie, how to get there, both from an organizational and technological perspective. Learn more about digital...

Communications Blog