kevin ryder

Setting the Linchpins of Digital Transformation

Today's businesses are chasing startups born in the cloud in their digital transformation efforts. They want to operate with the agility of new...

Communications Blog

6 Habits Everyone Adopting Collaboration Tools Should Follow

UC and collaboration tools like Skype, Slack, Microsoft Teams, Cisco Webex Teams, Google Hangouts and Workplace by Facebook are all mechanisms powering more efficient working practices. When they're used right, these tools can bring greater productivity, quicker knowledge transfer, stronger teams, and happier employees. 

Communications Blog

Determining the Right UC Metrics to Measure

When managing a complex UC environment, a fundamental requirement is an overview of the current state of the complete ecosystem and an effective alerting system that identifies when issues are occurring, or ideally before they occur. This requires a dashboard that provides an end-to-end visual representation and drill-downs to aid fast troubleshooting.

Communications Blog

UC Trends for 2018

The unified communications (UC) market made huge strides in 2017, with UC deployments powering the digital transformation initiatives within many modern enterprises, and radically improving the way that business professionals communicate. So what new innovations and developments can we expect for the coming year? Here are eight trends that will define the UC market in 2018.

Communications Blog

8 Ways to Tap into the Power of Optimized UC

You don't have to move mountains to optimize your UC. Small changes can make a big difference. Consider your UC optimization potential in three veins: people, technology & process.

Communications Blog

Turning UC Insights into Golden Nuggets

Too often insights get overlooked. We look to reports and analytics for answers, forgetting they are garnered when we dig a step deeper into the analytics – the insights are the answers we seek. Think of it as a funnel; at the top sits a mass of data, we make sense of data through reports. Then a layer of analytics starts to identify the good stuff; the stuff that raises eyebrows and questions. Delving deeper gives you answers and information...

Communications Blog

Are we any Closer to Self-healing Communications Systems?

I belong to an amateur soccer club that could raise enough funds to purchase Automated External Defibrillators (AED's) for all its teams that compete in the Over 35's Leagues. For those not familiar with an AED, it's a portable electronic device that can be used to treat cardiac arrest for heart attack victims. I recently attended a training session on how to use the AED and was impressed by the way it provides prescriptive verbal instructions...

Communications Blog

Achieving Operational Efficiency Goals in UC

Spending all your energy and time in the workplace on today's task of busyness will not drive your organization, department, or career forward. Spinning plates isn't progressive.

Communications Blog