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Cheryl Fortier – Account Manager, Testing Solutions

Cheryl is an experienced telecoms professional with more than 20 years in the industry. Cheryl is responsible for the business development of IR's Testing Solutions and is based from our office in Minnesota

Why you need to test your video collaboration tools

Video Collaboration: Why It’s Critical to Test

User experience is at the core of most businesses, and delivering a great experience is crucial to keep those businesses going. This means that...

Communications Blog

Testing 1, 2, 3 - Using testing solutions to improve user experience

In today’s business world, the expectation of on-demand customer service is higher than ever, with very little tolerance for sub-par service....

Communications Blog

Preparing for Black Friday's Peak Traffic

Richard Gagnon once said, “An untested plan is only a strategy.” If a plan exists that can test whether your system will work as expected but you don't actually use it, you're taking an unnecessary risk. We've seen customers go live prior to a busy period like Black Friday or open enrollment only to encounter a problem that was entirely preventable. For instance, their carrier made a change that left them with only half of the active lines they...

Communications Blog

Differences Between Project-Based and Strategic IVR Testing

A project-based test is performed when implementing a new application on an IVR, changing carriers, or something else along those lines. It's a compelling event driving you to test your system one time. The test may take place over a month in which you're testing in stages (which is what we suggest). Once completed, you'll be confident that the system is working as intended. Strategic testing, on the other hand, involves different tests that a...