The competition between card issuers and banks has grown exponentially in recent years. With so many options for consumers to choose from, it has never been more important for your organization to ensure satisfaction and security in order to retain customers and remain ‘top-of-wallet.’
Don’t let poor performance impact your reputation and, ultimately, your bottom line. Get the insights you need to improve the performance, productivity and reliability of your entire payments environment. By providing deep visibility, detailed analytics, alerting and rapid troubleshooting, Prognosis for Payments allows your organization to deliver a high level of service, minimize lost revenue and improve fraud protection, while achieving operational efficiency.
Reduce lost revenue
Downtime due to poorly performing systems leads to a loss of transaction fees and dissatisfied customers. Don’t let avoidable problems impact your bottom line. Deep insights allow you to spot patterns, proactively prevent issues and keep payments flowing.
Address fraud risks
Complete visibility, data drill-down and real-time reporting give you the insights you need to quickly analyze suspicious transaction activity and respond immediately, giving you and your customers peace of mind.
Improve customer satisfaction
Comprehensive monitoring, real-time alerts and dynamic thresholds allow you to pro-actively manage your environment, ensuring high up-time and exceptional service that keeps your customers happy, and keeps your card ‘top-of-wallet’.
Optimize operational costs
Managing multiple card products can be expensive. Identify problems and find solutions faster, streamline cross-team collaboration and maximize IT operational efficiency with rapid troubleshooting and end-to-end visibility across your entire payment systems.
Rabobank is a global leader in banking and finance, authorizing 1.3 billion card transactions per year.
In order to retain their status as a global leader in an evolving marketplace, Rabobank knew they needed to provide operations and support 24/7. This required them to migrate some of their infrastructure to a new platform, without impacting their existing ecosystem.
To ensure smooth migration and provide customer support, Rabobank required a robust monitoring solution that retained all transactions.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
We have been able to gain a more complete view into the performance of our core processing systems. “Now we how have more visibility into the transactions coming into each of our
gateways, for approval and decline rates, and the reasons for the errors.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for Card Issuers and Banks.
Prognosis for Payments brings deep visibility to your entire payments environment. With rapid troubleshooting, and comprehensive analytics and reporting, you can confidently deploy new technologies, solve issues faster, and improve the customer experience. Get proactive in your approach and optimize your payments ecosystem with Prognosis.
Prognosis for Infrastructure gives you the insight your organization needs to ensure that your systems are running efficiently with the data and metrics you need to make proactive operational and business decisions.
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