What is true omnichannel banking?

A true omnichannel platform also allows real-time data synchronization, and consumers the flexibility of banking in multiple ways. Consumers want to be able to start their onboarding process with one channel, and if they choose, finish it with another - without the need to repeatedly provide the same information.

Omnichannel vs multichannel - what's the difference?

Multichannel simply means that financial services and banks must provide services to its customers through various channels such as in-branch, ATMs, call center, online banking and mobile - but they don't necessarily work together in a unified way. Simply put, each channel supplies different services and runs separately from the others. While multichannel is focused on transactions, omnichannel focuses on interactions. Omnichannel has the customer as their central focus, providing them with a personalized message in a seamless, unified experience. This allows the customer to easily access information from any of the channels since the channels are connected to each other.

Key benefits of omnichannel banking

o Fast problem resolution. One major advantage of omnichannel banking is that by interacting online, issues can usually be resolved more efficiently and quickly than face-to-face in branch. o Less support costs. Digital tools like chatbots can often help solve simple and straightforward customer service inquiries, which frees up advisors to focus on more sensitive or complex issues. o A more personalized experience. For bank customers, the one-size-fits-all approach no longer works. A hybrid customer journey, alternating between a digital service and person-to-person offers more flexibility and adapts to a customer's specific needs. o Customer experience and satisfaction increases. With a faster, more tailored experience, customer satisfaction grows, meaning improved customer loyalty. Customers who get exactly the help they want, are far more likely to stay on board.

The Impact of Unified Communications and Collaboration on Digital Healthcare

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In an ever-changing healthcare landscape, unified communications and collaboration (UC&C) play a crucial role in delivering excellent patient experience and quality care. This whitepaper explores UC&C's transformative impact on digital healthcare, especially amidst the rise of telehealth catalyzed by COVID-19.

With telehealth market reaching unprecedented heights, healthcare organizations are integrating advanced digital technologies like artificial intelligence and complex UC&C setups to meet the rising demands of digital healthcare. Yet, success hinges on flawless UC&C operations, mandating proactive monitoring and optimization.

Access this whitepaper to discover how UC&C is revolutionizing digital health by:

Transformative influence of telehealth on healthcare communications
The rise in artificial intelligence (AI) in digital healthcare
Detrimental effects of UC&C deficiencies on patient experience and care
Indispensable necessity of rigorously testing and monitoring UC&C and contact centers
Harnessing UC&C to preempt risks and safeguard against reputational harm
Proactive UC&C monitoring as a frontline defense combating employee burnout

Complete the form to the right to download the whitepaper.

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