We're often asked to help customers when they're migrating their UC to the cloud as part of a larger digital transformation movement. It is critical to get this process right to see ROI. To help with your migration we have pulled together 5 key mistakes to avoid.
1. Moving Everything to the Cloud Purely on Principal
This can be a huge mistake. By taking a “move everything to the cloud regardless” approach, you're failing to recognize the intricacies of individual applications. It might make more sense to keep some apps on-premises. Adapting a hybrid approach is a smart move. You're not driving bulldozer, so don't act like you are.
2. Failing to Assess or Test your UC Environment
Testing identifies the quality, availability and readiness of your UC environment, which is critical for a successful migration. It will help answer important questions like: "Have you got enough bandwidth at peak load" and "can we scale as the business demands". Test for usage today and for the future.
3. Moving too Fast
By taking a slow and steady approach; moving team by team, branch by branch. You can use the learnings from smaller moves to improve the process, identifying potential issues before they erupt. A gradual approach lets users get familiar with new systems without experiencing network disruptions, which will impact user adoption and ultimately ROI. Remember, slow and steady wins the race.
4. Not Proactively Monitoring Ongoing Performance and Quality
It's not uncommon for organisations to run into issues even after extensive testing and a successful deployment. If you're working in a hybrid environment, with multiple vendors, it is critical to receive data from various sources with the ability to stitch it together to monitor and resolve problems, fast. Faster identification and resolution equips your team better to ensure an efficient workforce and positive user experience.
5. Assuming all your Applications are Cloud-Enabled
All UC environments have connected apps. But can they all work in the cloud? What some companies fail to realize is not all apps are cloud enabled. Furthermore, neglecting to change app settings, even if they are cloud-enabled, is equally as ill-advised.