Communications Blog • 2 MIN READ

IDC Innovator in UC&C - How we did it

Anna Byrne

Written by Anna Byrne

The latest IDC report, IDC Innovators named IR's Prognosis solution as an Innovator in unified communications and collaboration management solutions. Prognosis provides business critical insights and ensures continuity-critical systems deliver high availability and performance. Here's what it took IR to get the badge of honor.

UC&C Interoperability

Interoperability is a non-negotiable when it comes to unified communications monitoring. It can be the difference between identifying a fail point immediately and scrambling for answer that may not be correct. It's not enough to simply be multi-vendor compatible. IDC Innovator recognizes IR's enablement of interoperability as a critical innovative feature.

Real-time Visibility, Insight & Control

To have a comprehensive communications experience, monitoring must be real-time. There's nothing innovative about retrospective reporting. Equally having three layers of damage control: the transparency to see what's going on, the insight to pinpoint triggers and being able to stop a problem in its tracks puts IR ahead of the pack.
“Enterprises and Service Providers can deploy IR Prognosis to bring real-time visibility, insight and control to complex, multi-vendor UC and contact centers.” - Rich Costello, Senior Analyst, IDC.

100% Software-based Probeless Design

Many monitoring solutions require probes to analyze unified communication traffic across a network. However, IR's unique probeless design has all the great features of a probe based analysis: full visibility across the entire UC environment, including SBCs, routers, and Wi-Fi access points but without the cost and time constraints. 

UC&C Innovators must have Unique Intellectual Property

Unique IP plays a critical role in driving innovation in any organization. IDC acknowledges leaders who invest in research and development and this recognition is a testament to the tireless, hard work and dedication IR's R&D team make. 

IDC is a leading analyst firm and the IDC Innovators reports present a set of vendors chosen by an IDC analyst within a specific market that offer an innovative new technology, a groundbreaking approach to an existing issue, and/or an interesting new business model.

Click here to download the full IDC Report now.

Topics: Communications

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