Troubleshooting Cisco Unified Communications with IR Collaborate
One of the most common problems that Cisco users mention to us is the simple inability to place or receive calls. The predicament is not an easy one because of the large number of potential issues, and teams using Cisco Prime monitoring sometimes do not have all the information they need to for quick resolution.
Communications Blog
The Best of 2017
2017 has been a great year for IR; we've been building out our cloud platform, seen continued growth in monitoring and troubleshooting Skype for Business, Cisco and others. Our Call Recording Assurance increased in prominence and looks set to play an even bigger role in 2018, with the enforcement of MiFID II affecting anyone trading with or within the EU.
Communications Blog
What Impact will Cisco's Acquisition of BroadSoft have?
In October, at the beginning of BroadSoft's annual Connections conference, Cisco announced their plans to acquire the UC powerhouse, which would give them the top spot in the UC and UCaaS market, a smart move for anyone trying to leapfrog the competition.
Communications Blog
How much is UC&C downtime costing your business?
Have you ever looked into how much unified communications and collaboration (UC&C) downtime is really costing your business?
Communications Blog
How Contact Center Quality Assurance Can Solve Common Issues
Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what exactly it is. Monitoring contact center technology helps you tame the beast and understand it's behavior better. This enables you to predict reactions based on previous patterns and ultimately resolve issues before they ever even happen.
Communications Blog
12 Handy Skype for Business Tricks to make you more Productive
The satisfaction from finding easy ways to be more productive in the office can be enormous. Having a snappy unified communications tool like Skype for Business gives me back more minutes every day and it got me thinking – can I be even more productive with it? After a little research I found the answer was yes. So here are the 12 little tricks I found that skim off precious minutes from my workday.
Communications Blog
2016: The Expert Review on UC&C, Contact Centers and Payments
2016 has been a year of acceleration. Widespread adoption of wearable devices, continued growth in virtual and augmented reality technologies, developments in machine learning and AI and an unprecedented spike in cyberattacks.
Communications Blog
IDC Innovator in UC&C - How we did it
The latest IDC report, IDC Innovators named IR's Prognosis solution as an Innovator in unified communications and collaboration management solutions. Prognosis provides business critical insights and ensures continuity-critical systems deliver high availability and performance. Here's what it took IR to get the badge of honor.
