Every missed or poor call risks revenue and reputation. IR Collaborate gives your contact center and IT operations teams the real-time intelligence to deliver the experience your customers expect — every call, every interaction, every time.
Time is money when contact center problems are impacting customer experience. Real-time, proactive monitoring and alerting puts you in control — so you're aware sooner, respond faster, and resolve issues before they become customer-facing.
Any change to your contact center infrastructure can impact customer experience and reputation. Validate every stage of your cloud or platform migration — with comprehensive outside and inside testing, pre-, in-, and post-deployment.
Broad multi-vendor, multi-technology coverage. Streamline IT processes and operations with visibility across your entire contact center environment from a single view.
IR Collaborate is powered by Prognosis — Integrated Research’s industry-leading intelligence platform for unified communications and contact center environments.
Prognosis provides deep, real-time visibility across complex, multi-vendor ecosystems, helping teams understand performance, pinpoint issues, and take action with confidence.
Purpose-built for voice, video, collaboration, and contact center environments — whether in the cloud, on-premises, or hybrid. IR Collaborate gives your teams the depth behind the dashboards, with granular intelligence at every layer.
Monitor voice, video, and contact center performance across your multi-vendor, multi-technology estate from a single dashboard.
Continuously monitor voice and video quality, call setup, system availability, and user experience — so your team knows before your customers do.
Drill through network layers, routers, SBCs, vendors, and applications to diagnose problems at all levels — from network to endpoints.
Test your contact center under real-world conditions. Verify capacity, performance, stability, and resilience before issues impact customers.
Support for Microsoft, Cisco, Zoom, and Avaya UC platforms, plus numerous SBC and device vendors — managing the multi-vendor ecosystems modern contact centers rely on.
Experience IR Collaborate In Action
Get an On-Demand Demo
IR Collaborate is powered by Prognosis — Integrated Research’s industry-leading intelligence platform for unified communications and contact center environments.
Prognosis provides deep, real-time visibility across complex, multi-vendor ecosystems, helping teams understand performance, pinpoint issues, and take action with confidence.
Iris is an AI-powered assistant embedded within the Prognosis platform.
It helps teams navigate complex environments faster by surfacing insights, accelerating analysis, and guiding users toward the right actions — without replacing human expertise
or operational control.
Unified monitoring across Microsoft Teams, Avaya, Genesys, Cisco, and 50+ platforms. See everything. Fix anything. Miss nothing.
Poly
Microsoft
CISCO
Genesys
Avaya
Service Now
Guides, webinars, and product resources to help you understand
capabilities, use cases, and best practices.
.png?width=141&height=141&name=Transact%20(1).png)
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
%201.svg){kind=small}
