Experience Management Solutions

Enterprises and service providers rely on IR to deliver best in class performance across unified communications, contact centers and payments ecosystems - cloud, hybrid or on-premises.

  • Nemertes Research

    Nemertes Research report finds UC management tools cut IT opex in half

    Given employees, customers and partners all rely on UCC to communicate and collaborate, outages or slowdowns by definition will slow performance, directly affecting the value metrics so crucial to digital transformation initiatives.

  • Monitoring Performance

    Skype for Business: Monitoring Performance

    Skype for Business deployments can be complex, particularly in a multi-vendor environment. This session will look at how organizations can best monitor the performance of a Skype for Business deployment, what the out-of-the-box solution can manage and how it works in with Prognosis.

  • IR Summit

    IR Prognosis Summit

    You are invited to the IR Prognosis Summit on October 18-20, 2017, in Denver, Colorado. The community of Prognosis experts will be on hand to share best practices, hands-on training, new innovations, and a lot more.

  • IDC Innovator

    New Skype for Business Online Troubleshooting Solution

    Get faster troubleshooting and better visibility into meeting and call quality issues in a single solution across Skype for Business Online, Office 365 and Skype for Business on-premises.

  • IDC Innovator

    IR named IDC Innovator in UC&C Management Solutions

    Leading analyst firm IDC recognizes IR Prognosis for bringing real-time visibility, insight and control to complex UC&C environments.

  • Skype for Business

    Prognosis UC Assessor certified by Microsoft to support Skype for Business Online network assessments

    Automated network testing and assessment, without the headache of deploying network probes.

Your data, your way

IR Prognosis fits right into your information framework with innovative technology that optimises operations, predicts business disruption and automates the steps to improve the experience of every interaction between cloud, hybrid and on-premises environments.

Why IR?

More than 1,000 organizations in over 75 countries - including some of the world’s largest banks, airlines and telecommunications companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.







  • Customer Testimonial
  • Customer Testimonial
  • Customer Testimonial
  • Prognosis Dashboard

Customer Success

1,000+ enterprise organizations trust IR Prognosis as their monitoring and experience management IT partner.

T Systems
Dimension Data
Wells Fargo
Hong Kong Exchanges and Clearing

Some of the largest companies in the world rely on IR Prognosis experience management solutions:

5 10
of the top global companies
10 10
of the top US banks
8 10
of the largest global telcos
5 8
of the largest stock exchanges