Webinars • May 20, 2020 • 60 MIN PLAY • ON-DEMAND

10 Questions IT Leaders Ask to Keep the Modern Workforce Connected

IR Media

Published by IR Media



Bill Haskins Sr. Analyst and Partner, Unified Communications @ Wainhouse Research
Harrison Bliss
Harrison Bliss SVP Professional Services @ IR

COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family priorities, consumer purchasing and even business operations. In this time of uncertainty, we are learning to adapt and be agile to keep our business connected and maintain customer service.

Businesses are experiencing travel restrictions, supply chain shortages, and many are contending with the requirement to have a completely remote workforce. As a result, new technology and processes are quickly being implemented to support this rapid digital transformation.

In order to succeed in this new norm, its vital your UC and collaboration tools are working properly. If teams cannot communicate and customers cannot be served digitally, businesses will fail. Now more than ever, IT leaders are challenged to have the right mix of tools to ensure business continuity, and many are finding that UC Performance Management solutions play a critical role in their company’s success. When your UC solutions don’t work properly, agile solutions that give you deep insights, and quick troubleshooting capabilities will ensure you find and fix the problem before it impacts your employees or customers.

During this session, you can expect to learn:

  • Understand the impact of COVID-19, and new ways to approach IT strategies
  • Strategies that IR customers are evaluating
  • The important role customer satisfaction plays in your organization’s success

Topics: Webinar Multi-Technology Communications Alert automation Customer experience Performance management Proactive troubleshooting High availability Migration, deployment and adoption Real-time monitoring

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