Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology.
During this seminar Martin Smith, Solutions Engineer at IR, will address the challenges of ensuring a reliable and healthy unified communications and collaboration environment under increasing complexity. Explore how you can maximise a positive user experience for your customers and stakeholders - from inside out to outside in - from a single view.
What you will takeaway from this session:
Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to help them drive performance and meet important business goals.
In this webinar, you'll learn the top metrics that matter, with real customer use cases to illustrate why. You'll also learn how focusing on managing these metrics has helped IR customers meet their KPI targets, and deliver...
Skype for Business is frequently used in a multi-vendor environment that includes Cisco,...
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