Optimize Contact Center Performance: Monitor > Troubleshoot > Analyze

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. 

Join this session to learn how you can optimize the performance of your contact center, we will cover: 

• From PSTN to CC inbound call monitoring & testing
• Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
• Monitoring & quickly troubleshooting the call quality
• Long term analytics reporting for the performance, quality and availability of your CC

Click on the slide image to register.