Webinars • Feb 27, 2019 • 59 MIN PLAY • ON-DEMAND

Optimize Contact Center Performance: Monitor > Troubleshoot > Analyze

IR Media

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Details

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. 

Join this session to learn how you can optimize the performance of your contact center, we will cover: 

  • From PSTN to CC inbound call monitoring & testing
  • Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
  • Monitoring & quickly troubleshooting the call quality
  • Long term analytics reporting for the performance, quality and availability of your CC

Click on the slide image to register.

Topics: Webinar Multi-Technology Communications Customer experience Performance management Proactive troubleshooting Voice system testing High availability Real-time monitoring Cisco Avaya

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