Webinars • Sep 30, 2020 • 30 MIN PLAY • UPCOMING

Critical Metrics UC & Contact Center Leaders Focus on for KPI Achievement

IR Media

Published by IR Media



Christina Styers UC Territory Manager @ IR
Kerry Gregg UC Solution Engineer @ IR

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to help them drive performance and meet important business goals.

In this webinar, you'll learn the top metrics that matter, with real customer use cases to illustrate why. You'll also learn how focusing on managing these metrics has helped IR customers meet their KPI targets, and deliver transformational results for their companies.

Topics: Webinar Multi-Technology Communications Customer experience Performance management Operational costs Contact Center Cloud and hybrid UC

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