Transaction delays and poor customer experiences can have a huge impact on your organization’s reputation and bottom line. Shifting customer expectations and evolving regulations within the banking industry mean that the need for real-time visibility into your entire payments environment and the ability to quickly address issues has never been more important.
Get the insights you need to proactively support your customers, meet service level agreements (SLAs) and avoid costly transaction delays. By providing deep visibility into your entire payments environment, detailed analytics, alerting and rapid troubleshooting, Prognosis for Payments allows your organization to improve performance, productivity and reliability, and ensure a high level of customer satisfaction.
Minimize risk of financial penalties
Downtime and errors due to poorly performing systems can result in costly penalties, fees and fines. Avoid preventable problems with deep insights into your payment environment, allowing you to spot patterns, proactively address issues and keep payments flowing.
Address fraud risks
Complete visibility, data drill-down and real-time reporting give you the insights you need to quickly analyze suspicious transaction activity and respond immediately, giving you and your customers peace of mind.
Meet service level agreements
Don’t run the risk of falling short on your agreed service level deliverables. Payment and processing delays can result in expensive fines and damaged relationships with high-value customers. Minimize the risk of costly service interruptions with complete visibility across your environment.
Improve satisfaction and retention
Your high-value customers are critical to the success of your organization. Rapid troubleshooting and real-time alerts ensure their experience is a positive one by allowing you to prevent issues before they become customer facing.
Rabobank is a global leader in banking and finance, authorizing 1.3 billion card transactions per year.
In order to retain their status as a global leader in an evolving marketplace, Rabobank knew they needed to provide operations and support 24/7. This required them to migrate some of their infrastructure to a new platform, without impacting their existing ecosystem.
To ensure smooth migration and provide customer support, Rabobank required a robust monitoring solution that retained all transactions.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate. I don’t even need to be at my desk. Prognosis gives us that vital ‘heads up’ and we find it extremely easy to pick up where the issue is.
We have been able to gain a more complete view into the performance of our core processing systems. “Now we how have more visibility into the transactions coming into each of our
gateways, for approval and decline rates, and the reasons for the errors.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for Card Issuers and Banks.
Prognosis for Payments brings deep visibility to your entire payments environment. With rapid troubleshooting, and comprehensive analytics and reporting, you can confidently deploy new technologies, solve issues faster, and improve the customer experience. Get proactive in your approach and optimize your payments ecosystem with Prognosis.
Prognosis for HPE NonStop gives you the insight your organization needs to ensure that your systems are running efficiently with the data and metrics you need to make proactive operational and business decisions.