Monitor, troubleshoot, analyze and optimize critical systems

 

IR simplifies the complexity of managing modern communications, payments and infrastructure environments.

Our solutions help you find and resolve performance issues in real-time to ensure your business critical systems are working as they should and user experience is seamless.

Explore our Products

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Solutions to simplify complex unified communications, collaboration and contact center environments.

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Solutions to help manage complex payments ecosystems and turn transaction data into intelligent insight.

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Solutions to optimize HPE-NonStop and build a solid foundation for business critical systems.

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RMIT
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Verizon
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Fannie-Mae
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Dell
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Hear more from our Customers

IR shows me what’s currently going on, as well as what has been going on. We get deeper insight into performance, which means we can get better at spotting anomalies and keeping on top of things

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Si Thu

Senior Manager for Payment Operations, Woolworths Group

 

I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and exactly how it works – you don’t have to go searching for what you need.

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Richard de Jong

Team Leader 2nd Line Operations, Avaya, VodafoneZiggo

 

We use IR Collaborate to monitor pretty much everything that we have. Support has been phenomenal.

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Richard Pickens

Assistant Managing Director Communication Services, Texas Tech University Systems

 

We are IR

The modern world relies on a complex array of technologies to keep turning.

IR’s aim is to simplify that complexity. We provide insights, monitoring and support to keep your business-critical systems running as they should.

More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions.

 

Resources & Digital Events

6 Reasons Why Banks Need to Monitor High Value Payments
Payments Blog • 5 MIN READ

6 Reasons Why Banks Need to Monitor High Value Payments

High value payments (HVP) in banking are a commodity item, and these payment types represent the largest part of the ...

 

Hybrid UC in 2026: Why On-Prem Isn’t ‘Legacy’ - It’s a Control Strategy

With Unified Communication & Collaboration (UC&C) markets continuing to expand globally, many organizations ...

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Driving Trust and Efficiency in High-Value Payments

High-value payments (HVPs) – otherwise known as wholesale payments – are the backbone of global commerce. In the ...

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AI Transaction Monitoring and how it works: Complete Guide 2025

By deploying high-performance AI models for transaction monitoring, banks financial institutions and payment providers ...

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