Cisco Unified Communications 
Monitoring and Troubleshooting

IR Prognosis provides Unified Communications monitoring and troubleshooting for Cisco ecosystems. Get to your problems before they get to your customers.

Prognosis for Cisco

Cisco Performance Management

Ensuring that your communications systems are working at optimum levels is vital to your bottom line. Dropped calls, poor voice quality or overfilled voicemail boxes cause disruptions resulting in unhappy employees and clients.

And business communications can stop.

Managing the performance of your UC systems doesn’t have to hard. But it often is. That’s where we come in. IR Prognosis monitors all your UC systems; multiple vendors, SBCs, networks in one view. 

Prognosis has ensured voice quality and performance for Cisco Unified Communications since 2000 and as the Cisco environment has evolved over time, so has Prognosis.

This means that Prognosis supports Cisco IP communications for enterprises, branches, service providers and in the cloud.

Prognosis performance management capabilities continue to evolve alongside Cisco to ensure you have the very best monitoring and performance management system in place.

Whether you’re using only Cisco Unified Communications systems or other products as part of a hybrid UC environment, your priority is to keep everything up and running, 24/7.

Prognosis manages the performance all of your UC systems whatever the mix, from a unified Prognosis dashboard, in real time.

  • Prognosis for Cisco UCM
    Does your organization need to monitor and manage a mix of IP-PBXs, phones, switches, gateways, TelePresence devices, session border controllers, virtualization and application servers? This is exactly what Prognosis for Cisco UCM was designed to do – to unify all of your communications networks and give you the power to monitor and manage your systems in real-time.
  • Prognosis for Cisco Unity Express
    Prognosis was designed to simplify the management of your voice messaging systems, enhance its performance and optimize its efficiency. All of this through an interactive dashboard, accessible from any mobile device.
  • Prognosis for Cisco UCM Express
    The Prognosis performance management solution for unified communications will remove all the worry about monitoring your branch communications networks and help you locate and fix problems across disparate geographical locations, as they happen – not in a weeks’ time when your clients are beating a path to your door.
  • Prognosis IPT for Cisco Unified SRST routers
    Would you like to know the instant Cisco unified SRST detects a failure and becomes active? Well, with the Prognosis IPT Manager that is exactly what happens - you are immediately notified when the unified SRST is active and has detected a failure in your network.

Predictive Analytics and Proactive Alerts for Cisco

Take control of your Cisco environment through proactive alerting: be aware sooner, respond faster, solve UC performance issues before they become customer facing. Set thresholds and get immediate notifications when they’re breached. Instant awareness of the earliest degraded conditions means you can implement immediate practical responses while you work on a more strategic solution.

Prognosis’ suite of performance management analytics make sure small problems don’t become big ones. Proactive alerts ensure you meet SLAs.

Network monitoring

Take control of your network performance through clear network visibility and efficient capacity. Have great call quality, every time. Make end user experience easy. 

Manage the network stack like a pro. Troubleshoot issues like a ninja. Catch the culprits causing poor VoIP call quality. Monitor multi-vendor environment

Cisco Call quality troubleshooting

Prognosis troubleshoots Cisco call quality issues throughout the network stack: Wi-Fi and LAN, cloud, on-premises and hybrid and troubleshooting PBX and across call quality metrics: out latency, jitter, packet loss and MOS.

Quick and easy troubleshooting means faster resolution time and high QoS.

Testing your Cisco platforms

You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system?

Every second you talk to your customers counts, we understand this. We also understand things happen. Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system.

Cisco UC Reports and Analytics

Reporting is great. But what’s even better is getting actionable insights from complex information. Predicting the future. Robots making automatic decisions.

Descriptive analytics, real-time analytics, predictive, prescriptive, cognitive – when it comes to UC diagnostic analytics we cover all bases.

More than 1,000 enterprise companies rely on Prognosis for UC Monitoring


Customer Success

Customer Success - high end service
Customer Success - multi-vendor
Customer Success - identify issues

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