Every voice call, web session, and video meeting is a moment of truth for your brand. IR Collaborate testing solutions give you real-time, outside-in insight into what customers and users are experiencing — so your UC and contact center technology works as intended, every time.
Minimize the potential for disruption and make sure new technology has a positive impact because it works as intended. Outside-in, end-to-end performance testing validates every stage of your deployment — pre-, in-, and post-launch.
Have confidence that your UC and contact center systems can handle full and peak load scenarios. Stress test voice, web, and video under real-world conditions — before peak traffic tests them for you.
Find and fix issues quickly with automated alerts pinpointing problems like system unavailable, long response times, packet loss, jitter, latency, and picture quality. Proactively test every component in your UC and CC environments to ensure optimal performance.
IR Collaborate is powered by Prognosis — Integrated Research’s industry-leading intelligence platform for unified communications and contact center environments.
Prognosis provides deep, real-time visibility across complex, multi-vendor ecosystems, helping teams understand performance, pinpoint issues, and take action with confidence.
IR Collaborate testing sits outside your systems — replicating real customer interactions to reveal what internal monitoring can't.
HeartBeat accesses and interacts with your UC and CC solutions 24 x 7 x 365. Automated calling replicates actual customer interactions via real telephony calls — so you know what your customers are experiencing in real time.
Go beyond component-level testing. StressTest Premium reveals the customer experience delivered when your system is under stress — with deep insights into capacity, performance, stability, and resilience.
Video is the new normal for enterprise interactions. StressTest for Video provides insight into your UC and contact center systems — ensuring your team is ready to handle peak video traffic conditions.
WebBeat outside-in testing gives you confidence that your online communications solution is always working, helps you meet service level requirements, and provides documented results you can review and control.
Test across Microsoft, Cisco, Zoom, Avaya, Poly, and the rest of your UC and contact center estate — with the multi-vendor depth modern environments demand.
Experience IR Collaborate In Action
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IR Collaborate is powered by Prognosis — Integrated Research’s industry-leading intelligence platform for unified communications and contact center environments.
Prognosis provides deep, real-time visibility across complex, multi-vendor ecosystems, helping teams understand performance, pinpoint issues, and take action with confidence.
Iris is an AI-powered assistant embedded within the Prognosis platform.
It helps teams navigate complex environments faster by surfacing insights, accelerating analysis, and guiding users toward the right actions — without replacing human expertise
or operational control.
Unified monitoring across Microsoft Teams, Avaya, Genesys, Cisco, and 50+ platforms. See everything. Fix anything. Miss nothing.
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