.png?width=141&height=141&name=Transact%20(1).png)
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
%201.svg){kind=small}
ROI Calculator • Clarion
What's Your Visibility Gap Costing You?
The Connected Workforce — frontline and desk-based teams — now works from home offices, offshore sites, and everywhere in between, with no visibility into the endpoint. Problems surface only after they've hit the call. See what that's costing you, and what Clarion gets back.
All figures are in USD, calculated from your inputs and the benchmarks below.
Tell us about your business
Everyone you'd deploy Clarion to.
60%
6
Defaults to 6 a year: HDI reports roughly 6–17 help desk tickets per user per year, and HappySignals data suggests about half are incidents. On-site workers count at 65% of this rate. Use your own number if you track it.
3.3
Defaults to the 3.3-hour average lost per IT incident (HappySignals, 2026). Adjust if you know yours.
$23.02
Defaults to $23.02/hr: the midpoint of U.S. median pay for customer service reps ($44,770) and all occupations ($50,980) (BLS, May 2025), ÷ 2,080 hours. Wages only, so it is conservative. Swap in your own loaded rate for a tighter number.
3-year net benefit, typical case
$0
After Clarion's cost.
| Conservative25% of lost time recovered | Typical50% of lost time recovered | Best case65% of lost time recovered | |
|---|---|---|---|
| Annual benefit, full adoption | $0 | $0 | $0 |
| Year 1 net | $0 | $0 | $0 |
| 3-year net benefit | $0 | $0 | $0 |
| Payback | — | — | — |
| 3-year ROI | — | — | — |
Workers exposed to endpoint issuesHybrid, remote & offshore at 100%; on-site at 65% ⁵
430
Hours lost annually
0 hrs
Annual cost of the visibility gap
$0
Clarion's annual cost$5.00/user/month list price
$0
$
Replaces the list-price estimate above. Net savings, ROI and payback update as you type.
About these estimates
From published research: hours lost per incident (HappySignals), incidents per worker (HDI, HappySignals) and hourly cost (U.S. BLS). Links are in the sources below.
IR assumptions: on-site workers lose 65% as much time as workers IT can't see; the 25%, 50% and 65% resolution scenarios are IR's modeled impact and have not yet been validated with customer data; Year 1 delivers 75% of the full benefit while rollout ramps, with Years 2 and 3 at 100%; and Clarion is priced at $5.00 per user per month list. Benefits and pricing are held flat for three years.
Not included: turnover, customer retention or revenue effects, and your internal deployment costs, unless you enter your own budget. ROI shows as a dash when Clarion would cost more than it recovers; net benefit still shows the shortfall. Payback is the time to recover the first year's cost.
See These Numbers Against Your Fleet
Reach out for a demo.
Sources
The resolution scenarios are Clarion's modeled impact; every other input is an adjustable assumption. All figures recalculate live.
- Gallup, Indicator: Hybrid Work (Aug 2026): 54% hybrid + 25% exclusively remote = 79% of remote-capable U.S. employees. SQM Group, Is the Call Center WFH Model Here to Stay After COVID-19?: 60–80% of contact center agents work remote or distributed. The workforce slider defaults to 60%.
- HappySignals, Global IT Experience Benchmark 2026 (June 24, 2026): employees lose an average of 3 hours 18 minutes (3.3 hrs) of productive time per IT incident. Global average, not specific to any role or industry.
- HDI SupportWorld, Metric of the Month: Tickets per User per Month (2018): 0.54–1.38 tickets per user per month by industry (about 6–17 a year; 11.5 at the midpoint). HappySignals, Global IT Benchmark 2026: incident responses were roughly 52–55% of incident plus request responses (the report’s own tables differ), used as a proxy for the incident share of tickets. 11.5 × ~0.53 ≈ 6 incidents per worker per year (range about 3–9). Both are proxies from different populations and years; adjust to your own volume.
- U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, May 2025 median annual pay: Customer Service Representatives ($44,770) and all occupations ($50,980), the latter used as a proxy for desk-based teams. Midpoint $47,875 ÷ 2,080 hrs = $23.02/hr. Wages only: benefits and overhead are not added, which makes the default conservative. U.S. wages; lower-cost geographies will run lower in practice.
- On-site exposure assumption: on-site workers are assumed to lose 65% as much time to IT incidents as workers IT can’t see (a fixed factor, not an input). From HappySignals, Global IT Benchmark 2026: perceived lost time per month of 3h14m for the office environment vs 4h57m for remote work in 2024 (0.65). The 2025 figures (3h07m vs 4h13m) give 0.74; the lower ratio is used to stay conservative. Directionally consistent with CCS Insight’s 2022 survey of 611 US and European employees, reported by Computerworld: 29% cited unreliable office Wi-Fi and 37% slow office networks, vs 29% for home Wi-Fi. Perceived lost time is survey-based, “not intended to be a precise accounting measure,” and the office figure includes issues (such as meeting-room tech) that Clarion does not address. No published source gives incident counts by work location.
- Clarion cost is modeled at $5.00 per user per month (USD) list price. In other currencies, benchmark wages and list price are converted from USD at the exchange rate shown under the currency selector; this is not local list pricing. Use “Enter your own budget” to model your actual quote or budget. The three-year view holds cost and benefits flat, and assumes Year 1 delivers 75% of the full benefit while adoption ramps (an IR assumption).
The resolution scenarios are Clarion's modeled impact; every other input is an adjustable assumption. All figures recalculate live.
Disclaimer: This calculator is provided for illustrative and informational purposes only. Estimates are generated from the inputs you provide and third-party industry benchmarks, and do not constitute a guarantee, promise, or warranty of any specific outcome, cost savings, or return on investment. Actual results will vary based on your organization's environment, operations, and implementation, and may differ materially from the figures shown here. Integrated Research Limited makes no representation or warranty, express or implied, as to the accuracy or completeness of these estimates and accepts no liability for decisions made in reliance on them. This tool is not a substitute for a formal business case, financial analysis, or professional advice.