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End-to-end visibility across Session Border Controllers (SBCs)

IR Prognosis enables interoperability between session border controllers and beyond.

 

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Overview

The modern unified communications (UC) ecosystem is often comprised of complex, multi-vendor systems, and its efficient operation relies on the compatibility and communication between all the moving parts.

Prognosis provides end-to-end support and visibility across all SBCs and media gateways, including AudioCodes, Oracle, Sonus and more. Get the support you need to effectively monitor, troubleshoot and optimize SBCs, and deliver seamless, reliable and high-quality customer interactions.

Have confidence in the performance, availability and compatibility of your Poly investment, and ensure a flawless voice, video and collaboration experience with IR Collaborate.

 

Regulatory

IR Collaborate features

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Voice Quality 360

Tracks calls and interactions across all network layers, routers, devices, session border controllers, multi-vendor technologies and applications, and get deep insight into the complete customer experience.

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Ensure Environment Health

Manage the performance of voice and unified communications sessions by checking the health status of SBCs, verify that they are operating properly, manage queue activity and monitor voice quality.

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Vendor Agnostic

Whether you environment uses AudioCodes, Oracle, Ribbon, or any other platform, Prognosis can provide the visibility to pin point quality issues and ensure a flawless user experience across entire multi-vendor ecosystems.

Platform support

Feature Version Compatibility
Oracle - Enterprise Session Border Controller & Session Border Controller 2600, 3820, 3900, 4250, 4500, 4600, 6100, 6300 E-CZ 7.1.0 - 8.3.0, S-Cx 6.1.0 - 6.4.0, S-CZ 7.1.2 - 8.3.0
Ribbon - Session Border Controller 1000, 2000, 5000 Series, 5400, 7000, SWe 1.3 - 5
AudioCodes - Mediant SBC and Media Gateways 500, 800, 1000, 2000, 2600, 3000, 4000, 9000
AudioCodes - MediaPack 1xx Analog Media Gateways MP112, MP114, MP118, MP124D

USE CASES

Downtime, degraded quality, and blind spots quickly turn into lost productivity, damaged experiences, and real business risk.

Use Case Title

Deliver consistent, high-quality communication services across customer environments while scaling operations and meeting demanding service expectations.

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Trusted by leading organisations
to perform at scale

IR helps organisations maintain performance across their most critical digital systems, even in complex, high-stakes environments.

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See How IR Helps Organisations Stay in Control

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Jeanne Nicole Co Founder

Trusted by leading global organisations

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With And Without Collaborate

Whether you're using Cisco systems alone or as part of a hybrid Unified Communications (UC) and collaboration environment, your priority is to keep everything up and.

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Frequently Asked Questions

What does IR Collaborate do?

IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.

What does IR Collaborate do?

IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.

What does IR Collaborate do?

IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.

What does IR Collaborate do?

IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.

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Resources to help you evaluate and plan

Guides, webinars, and product resources to help you understand
capabilities, use cases, and best practices.

Collaborate

The 4 x Return Case for UCC Observability

Collaborate

Enhancing enterprise resilience through observability

Collaborate

Managing UC&C Multi-Vendor Reality in 2026

Collaborate

Enhancing Patient Outcomes: Managing Unified Communications in Healthcare

Collaborate

The 4 x Return Case for UCC Observability

Collaborate

Enhancing enterprise resilience through observability

Collaborate

Managing UC&C Multi-Vendor Reality in 2026

Collaborate

Enhancing Patient Outcomes: Managing Unified Communications in Healthcare

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See how IR delivers

performance at scale