Polycom Video Conferencing Systems

IR provides performance management, monitoring, optimization and troubleshooting for Polycom video conferencing room systems.

Polycom is one of the leading voice, video and collaboration solutions, connecting workforces all over the world. Whether you’re using Polycom systems alone, or as part of a broader multi-vendor communications and collaboration solution, it’s vital everything is running as it should, 24/7.

Prognosis integrates seamlessly into your Polycom environment to streamline IT operations and help deliver a solid end-user experience.

Have confidence in the performance and availability of your Polycom investment, and ensure a flawless and productive video collaboration experience with Prognosis.

Product features

Call quality and user experience

Call quality and user experience

Monitoring, analytics, and diagnostics to identify and troubleshoot video session quality issues related to conferencing servers or endpoint room devices.

Complete end-to-end troubleshooting

Complete end-to-end troubleshooting

End-to-end visibility and alerting of your Polycom environments and devices. Quickly identify and resolve the root cause of problems that impact user experience and productivity.

Contact center management

Video conferencing performance

Know when, and why, video quality may be degraded, before it impacts meeting productivity, employee satisfaction and business relationships.

Hosted and managed cloud services

Comprehensive multi-vendor coverage

Prognosis has a complete 360% view across the enterprise to ensure your UC and collaboration systems are working together as they should, to deliver successful outcomes and improve user productivity.

Platform support

Platforms Supported IR supports this version of the product. Certified IR has been tested and certified to this version of the product.
VSX Video Endpoints (VSX 3xxx / 5xxx / 6xxx / 7xxx / 8xxx) 8.1 -
HDX Video Endpoints (HDX 4xxx / 6xxx / 7xxx / 8xxx / 9xxx) 3.0 - 3.1.11
RealPresence Group Series Video Endpoints (GS 3xx / 5xx / 7xx) 4.1.3 - 5.1.2
RealPresence Distributed Media Application (DMA) - 6.4.0
RealPresence Collaboration Server (RMX) 8.3 - 8.6.4
RealPresence Resource Manager (RPRM) 8.1 - 10.0
Polycom Converged Management Application (CMA 4xxx / 5xxx) 6.0 - 6.2.6
RealPresence Access Director (RPAD) 2.1.0 - 4.2.3

Polycom video monitoring and troubleshooting

Seamless integration with your Polycom environment means you can deliver a solid end-user experience every time, with Prognosis for Unified Communications.

Prognosis for Unified Communications

Prognosis for Unified Communications is an enterprise experience and performance management solution for voice, video and collaboration ecosystems.

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