MiFID II is part of the EU’s revised Markets in Financial Instruments Directive impacting any organization providing financial advice leading to trade or investment throughout Europe. There are now explicit requirements for communications involved in the advice chain, including and not limited to mobile phone conversations, to be recorded and kept for a minimum of five years.
Will your organization be 100% sure to meet these requirements? The reputational and financial risks are huge. Don't get caught out, join our webinar and learn how you can be sure to meet the call recording requirements. Simply click 'Attend' below to register.
Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to help them drive performance and meet important business goals.
In this webinar, you'll learn the top metrics that matter, with real customer use cases to illustrate why. You'll also learn how focusing on managing these metrics has helped IR customers meet their KPI targets, and deliver...
Skype for Business is frequently used in a multi-vendor environment that includes Cisco,...
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