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Democratize insight
Iris removes the barriers between people and data, giving everyone – not just specialists – the power to understand what’s happening and why.
What is Iris?
The natural language AI built for observability
Iris is an AI-powered, natural language interface and intelligence layer built right into our Collaborate solution suite. It brings the depth of Prognosis data to everyone on your team, from IT to executives, through a simple chat-style experience. Turn plain-language questions into live, actionable answers about your communications environment.
Just ask questions like:
- “Why are dropped calls spiking in Singapore?”
- “Which department had the worst Teams experience today?”
Iris searches across your entire environment and returns contextual, easy-to-understand answers instantly. No syntax. No dashboards. No waiting on specialists.
Why Iris is different
Iris is embedded in Prognosis as a true, real-time intelligence layer. It’s the only conversational AI built for multi-vendor UC&C observability – so you can ask, analyze, and act, all in one place.
Iris doesn’t just describe problems; it helps you solve them. Using the depth of IR’s decades of domain data, Iris instantly surfaces insights that cut across Cisco, Microsoft Teams, Avaya, and more – without building dashboards or writing queries.
Intelligence at work
Accelerate resolution
Spend less time digging and more time doing. Iris pinpoints root causes instantly so your teams can resolve issues before they escalate.
Empower smarter decisions
From IT operations to executives, Iris helps you see patterns, spot risks, and act with confidence – all powered by IR’s decades of domain expertise.
See Iris in Action
Discover the next generation of observability.