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Capabilities designed to prevent disruption, not just respond to it.
IR Collaborate provides the intelligence teams need to maintain performance across complex communications environments.
When communications performance breaks,
the business feels it.
Downtime, degraded quality, and blind spots quickly turn into lost
productivity, damaged experiences, and real business risk.
Enterprise UC
Service Providers
Contact Centers
Employee Experience
When collaboration tools fail, everyday work slows down.
Meetings drop, calls degrade, and confidence in the digital workplace erodes, quietly impacting productivity and morale.
Productivity Loss
Unreliable UC environments force teams into reactive firefighting.
Time that should be spent delivering value is lost diagnosing issues across fragmented platforms.
Service Disruption
Without clear insight into performance, small issues escalate into widespread disruption — affecting critical workflows across the organization.
Operational Complexity
As UC environments grow more complex, visibility shrinks.
Multiple platforms and vendors make it harder to understand what’s happening, and where to act.
Customer Retention
Service quality issues are immediately visible to customers. Performance problems increase churn risk and put long-term relationships under pressure.
Revenue Impact
Service degradation directly affects revenue through penalties, missed SLAs, and lost contracts.
Service Outages
Without real-time insight, issues propagate quickly across networks. What starts small can escalate into widespread service disruption.
Cost to Serve
Manual troubleshooting and fragmented tools drive up operational costs, making it harder to scale profitably as demand grows.
Customer Loyalty
Every dropped call, poor connection, or unavailable agent erodes trust — and customers rarely give second chances.
Revenue Loss
Contact center disruptions don’t just frustrate customers — they block sales, delay resolutions, and impact revenue in real time.
Availability and Performance
Voice quality, availability, and system performance must work together. Gaps in visibility make it difficult to prevent issues before they affect customers.
Agent Efficiency
When systems underperform, agents lose time switching tools and escalating issues — increasing handle times and burnout.
Enable the Hybrid Workforce — Reliably
Give teams a consistent collaboration experience, wherever they work. IR Collaborate provides real-time visibility into call quality and performance so teams can address issues that impact productivity.
Maintain High-Quality Connections
Understand what’s happening across platforms and environments. IR Collaborate helps teams identify where quality degrades and take action with confidence.
Keep Collaboration Flowing
Maintain availability, quality, and continuity across everyday work. With real-time intelligence across your communications environment, teams stay in control as complexity grows.
Deliver the best experience
with IR Collaborate
with IR Collaborate
Proven performance in complex, high-stakes environments Capabilities designed to prevent disruption, not
just respond to it.
Service Providers
Healthcare
Large Enterprise
Public Sector
Contact Centers
Service Providers
Deliver consistent, high-quality communication services across customer environments while scaling operations and meeting demanding service expectations.
“With Prognosis, we can proactively prevent future outages for all our customers. Being able to do that in under 5 minutes - that’s powerful.”
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Faster MTTR
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Reduced downtime
“With Prognosis, we can proactively prevent future outages for all our customers. Being able to do that in under 5 minutes - that’s powerful.”
Healthcare
When communications fail, care delivery suffers. IR Collaborate supports healthcare organizations by maintaining the performance and availability of critical communication systems across complex clinical environments.
Large Enterprise
At scale, complexity is unavoidable. IR Collaborate gives large enterprises the intelligence needed to manage performance across diverse, multi-vendor communications environments.
“Collaborate gives us quicker problem identification and resolution. I would definitely recommend IR – I only have good things to say. ”
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Lower UCC costs
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Time saving
“Collaborate gives us quicker problem identification and resolution. I would definitely recommend IR – I only have good things to say. ”
Public Sector
Public sector organizations depend on reliable communications to support essential services. IR Collaborate helps maintain availability, quality, and continuity across mission-critical environments.
“From end-to-end, the experience with IR has been positive including the bid process, contracting, test set up and scheduling tests.”
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Increase in productivity
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Time saving
“From end-to-end, the experience with IR has been positive including the bid process, contracting, test set up and scheduling tests.”
Contact Centers
Deliver consistent, high-quality communication services across customer environments while scaling operations and meeting demanding service expectations.
“Prognosis usability has helped IP Integration achieve ROI in 3-6 months, improved incident root cause identification by up to 100% and reduced incident resolution time by up to 74%.”
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Reduction in outages
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Improved multi-vendor management
“Prognosis usability has helped IP Integration achieve ROI in 3-6 months, improved incident root cause identification by up to 100% and reduced incident resolution time by up to 74%.”
Connected across the platforms
your teams rely on
Powered by the Prognosis platform
IR Collaborate is powered by Prognosis — Integrated Research’s industry-leading intelligence platform for unified communications and contact center environments.
Prognosis provides deep, real-time visibility across complex, multi-vendor ecosystems, helping teams understand performance, pinpoint issues, and take action with confidence.
Meet Iris AI
intelligent assistance, built into Prognosis
Iris is an AI-powered assistant embedded within the Prognosis platform.
It helps teams navigate complex environments faster by surfacing insights, accelerating analysis, and guiding users toward the right actions — without replacing human expertise
or operational control.
Frequently Asked Questions
What does IR Collaborate do?
IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
Who is IR Collaborate designed for?
IR Collaborate is used by enterprise IT teams, service providers, and contact center operations that are responsible for communications performance across distributed and hybrid environments.
Which platforms does IR Collaborate support?
IR Collaborate connects across leading enterprise UC, contact center, and communications platforms — including Microsoft Teams, Cisco, Avaya, Oracle, and more — without locking organizations into a single vendor.
Can IR Collaborate be deployed in cloud, on-prem, or hybrid environments?
Yes. IR Collaborate supports cloud, on-premises, and hybrid environments, giving organizations consistent visibility regardless of how their communications infrastructure is deployed.
Resources to help you evaluate and plan
Guides, webinars, and product resources to help you understand
capabilities, use cases, and best practices.
Experience IR
Collaborate in action
