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Technical Support

Submit a Support Case

Need to raise a support case? You can email our team where you can raise your case with our Support Teams.

Submit Support Case

Software Downloads

Stay up to date with our latest software downloads. Get the most recent IR software installers and patches.

Download policy

Product Help

Get access to comprehensive product help when you’re navigating through our software. Product help is where our R&D team have documented every section of the product.

View Help

24x7 Client Support Policy

IR support policy for 24x7 clients.

View Support Policy

8x5 Client Support Policy

IR support policy for 8x5 clients.

View Support Policy

Contact our Global Support Teams

Americas

+1 800 942 7382  (toll free)
+1 303 390 8780
8:00am to 5:00 pm
MST* (UTC - 7)

Monday to Friday

support.usa@ir.com

Europe

+44 1895 817 877
8:30am to 5:00pm 
GMT* (UTC)

Monday to Friday

support.europe@ir.com

Asia Pacific

+61 (2) 9921 1524
9:00am to 5:30pm
AEST* (UTC +10)

Monday to Friday
support@ir.com

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