The latest IDC report, IDC Innovators named IR's Prognosis solution as an Innovator in unified communications and collaboration management solutions. Prognosis provides business critical insights and ensures continuity-critical systems deliver high availability and performance. Here's what it took IR to get the badge of honor.
Interoperability is a non-negotiable when it comes to unified communications monitoring. It can be the difference between identifying a fail point immediately and scrambling for answer that may not be correct. It's not enough to simply be multi-vendor compatible. IDC Innovator recognizes IR's enablement of interoperability as a critical innovative feature.
To have a comprehensive communications experience, monitoring must be real-time. There's nothing innovative about retrospective reporting. Equally having three layers of damage control: the transparency to see what's going on, the insight to pinpoint triggers and being able to stop a problem in its tracks puts IR ahead of the pack.
“Enterprises and Service Providers can deploy IR Prognosis to bring real-time visibility, insight and control to complex, multi-vendor UC and contact centers.” - Rich Costello, Senior Analyst, IDC.
Many monitoring solutions require probes to analyze unified communication traffic across a network. However, IR's unique probeless design has all the great features of a probe based analysis: full visibility across the entire UC environment, including SBCs, routers, and Wi-Fi access points but without the cost and time constraints.
Unique IP plays a critical role in driving innovation in any organization. IDC acknowledges leaders who invest in research and development and this recognition is a testament to the tireless, hard work and dedication IR's R&D team make.
IDC is a leading analyst firm and the IDC Innovators reports present a set of vendors chosen by an IDC analyst within a specific market that offer an innovative new technology, a groundbreaking approach to an existing issue, and/or an interesting new business model.