UC Service Providers are facing growing challenges, with more competition, technologies and complexities to contend with than ever before. It’s vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.
Don’t run the risk of falling short on your agreed service level deliverables. Ensure high uptime and quality of service, with the evidence to back it up.
Proactively address problems
Proactively address service delivery problems and issues with end-to-end visibility across hybrid, multi-vendor ecosystems.
Improve customer onboarding and management
Accelerate time to revenue by on boarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.
Deliver end user satisfaction
Delivering customer satisfaction isn’t as simple as it sounds. Reduce downtime by improving problem identification, troubleshooting and time to resolution.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.
With Prognosis, we can proactively prevent future outages for all our customers. Being able to do that in under 5 minutes - that’s powerful.”
Prognosis allows us to identify what phone firmware version is in use by each customer. This is great because we help them avoid bugs associated with that version.
Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. Prognosis makes it easy for us by tying the two together.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for UC Service Providers.
Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.
UC Assessor is a comprehensive, easy-to-use cloud-based network readiness assessment and testing solution for Microsoft Skype for Business, Microsoft Teams, and other premise-based UC or VoIP solutions.