How satisfied are your customers?

UC Service Providers can confidently manage multiple customers to deliver a superior UCaaS customer experience

UC Service Providers are facing growing challenges, with more competition, technologies and complexities to contend with than ever before. It’s vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

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Meet SLAs

Meet SLAs

Don’t run the risk of falling short on your agreed service level deliverables. Ensure high uptime and quality of service, with the evidence to back it up.

Proactively address problems

Proactively address problems

Proactively address service delivery problems and issues with end-to-end visibility across hybrid, multi-vendor ecosystems.

Improve customer onboarding and management

Improve customer onboarding and management

Accelerate time to revenue by on boarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.

Deliver end user satisfaction

Deliver end user satisfaction

Delivering customer satisfaction isn’t as simple as it sounds. Reduce downtime by improving problem identification, troubleshooting and time to resolution.

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

Source: Nemertes Research

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Prognosis enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

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CDW

With Prognosis, we can proactively prevent future outages for all our customers. Being able to do that in under 5 minutes - that’s powerful.”

Andy K-sm

Andy Kleinheinz

UC Technical Architect @ CDW

CDW

Prognosis allows us to identify what phone firmware version is in use by each customer. This is great because we help them avoid bugs associated with that version.

Andy K-sm

Andy Kleinheinz

UC Technical Architect @ CDW

CDW

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. Prognosis makes it easy for us by tying the two together.

Andy K-sm

Andy Kleinheinz

UC Technical Architect @ CDW

Improve your Prognosis

Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for UC Service Providers.

Prognosis for UC Service Provider Edition

Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.

Learn more

UC Assessor

UC Assessor is a comprehensive, easy-to-use cloud-based network readiness assessment and testing solution for Microsoft Skype for Business, Microsoft Teams, and other premise-based UC or VoIP solutions.

Learn more

Prognosis can support a number of platforms. Commonly supported platforms include:

Recommended reading

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