With so many retailers in the modern marketplace, as well as the introduction of a new payment methods such as mobile wallets and tokens, consumers are faced with more purchasing options than ever before. And retailers are tasked with managing increasingly complex and demanding payment environments. If your organization’s payment systems aren’t running as they should be, it could have a significant impact on customer satisfaction, repeat business and, ultimately, your bottom line.
Prognosis for Payments allows your organization to successfully adopt new technologies, make better business decisions and avoid major issues affecting your customers. Get the real-time insights you need to deliver the performance and reliability of your entire payments environment, and deliver the customer satisfaction needed to compete and win customers.
Reduce lost revenue
Poorly performing systems lead to long queues, abandoned purchases, and dissatisfied customers. Don’t let avoidable problems impact your bottom line. Deep insights allow you to spot patterns, proactively prevent issues and keep payments flowing.
Improve customer satisfaction
Happy systems mean happy customers. Comprehensive monitoring, real-time alerts and dynamic thresholds allow you proactively manage your environment and keep your customers satisfied.
Optimize operational costs
Keeping up with evolving payment services and requirements can be costly. Identify and resolve problems faster, and streamline IT operational efficiency with rapid troubleshooting and end-to-end visibility across your entire payment systems.
Make better business decisions
With detailed, historical analytics and reporting you can get the insights you need to identify recurring issues, recognize trends and make more informed decisions to improve services and grow business.
Rabobank is a global leader in banking and finance, authorizing 1.3 billion card transactions per year.
In order to retain their status as a global leader in an evolving marketplace, Rabobank knew they needed to provide operations and support 24/7. This required them to migrate some of their infrastructure to a new platform, without impacting their existing ecosystem.
To ensure smooth migration and provide customer support, Rabobank required a robust monitoring solution that retained all transactions.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate. I don’t even need to be at my desk. Prognosis gives us that vital ‘heads up’ and we find it extremely easy to pick up where the issue is.
We have been able to gain a more complete view into the performance of our core processing systems. “Now we how have more visibility into the transactions coming into each of our
gateways, for approval and decline rates, and the reasons for the errors.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for Retailers and Merchants payment processing.
Prognosis for Payments brings deep visibility to your entire payments environment. With rapid troubleshooting, and comprehensive analytics and reporting, you can confidently deploy new technologies, solve issues faster, and improve the customer experience. Get proactive in your approach and optimize your payments ecosystem with Prognosis.
Prognosis for HPE NonStop gives you the insight your organization needs to ensure that your systems are running efficiently with the data and metrics you need to make proactive operational and business decisions.