With the explosion of new payment technologies in recent years, it can be a challenge to ensure optimal performance across so many payment types and transaction paths. It is vital for payment processors to adapt to new trends and successfully deploy new services without negatively impacting existing ecosystems.
Confidently adopt and deploy new technologies and minimize the risk of major issues affecting your bottom line with Prognosis for Payments. By providing deep visibility, detailed analytics, intelligent alerting and rapid troubleshooting, your organization can identify and solve problems fast, to keep payments flowing and your customers satisfied.
Reduce lost revenue
Downtime due to poorly performing systems leads to a loss of transaction fees and dissatisfied customers. Don’t let avoidable problems impact your bottom line. Deep insights allow you to spot patterns, proactively prevent issues and keep payments flowing.
Improve satisfaction and retention
Happy systems mean happy customers. Comprehensive monitoring, real-time alerts and dynamic thresholds allow you proactively manage your environment and confidently deliver exceptional service that keeps your customers satisfied.
Meet service level agreements
Don’t run the risk of falling short on your agreed service level deliverables, incurring expensive fines and damaging relationships. Quickly identify and resolve problems with rapid troubleshooting and end-to-end visibility across all payment types and transaction paths.
Make better business decisions
With detailed, historical analytics and reporting you can get the insights you need to identify recurring issues, recognize trends and make more informed decisions to improve capacity planning and grow business.
Rabobank is a global leader in banking and finance, authorizing 1.3 billion card transactions per year.
In order to retain their status as a global leader in an evolving marketplace, Rabobank knew they needed to provide operations and support 24/7. This required them to migrate some of their infrastructure to a new platform, without impacting their existing ecosystem.
To ensure smooth migration and provide customer support, Rabobank required a robust monitoring solution that retained all transactions.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate. I don’t even need to be at my desk. Prognosis gives us that vital ‘heads up’ and we find it extremely easy to pick up where the issue is.
We have been able to gain a more complete view into the performance of our core processing systems. “Now we how have more visibility into the transactions coming into each of our
gateways, for approval and decline rates, and the reasons for the errors.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for Payment Processors.
Prognosis for Payments brings deep visibility to your entire payments environment. With rapid troubleshooting, and comprehensive analytics and reporting, you can confidently deploy new technologies, solve issues faster, and improve the customer experience. Get proactive in your approach and optimize your payments ecosystem with Prognosis.
Prognosis for HPE NonStop gives you the insight your organization needs to ensure that your systems are running efficiently with the data and metrics you need to make proactive operational and business decisions.