POS transactions are predicted to grow by 166% over the next 10 years. Add to that the introduction of mobile, tokens and other emerging payment methods, merchant acquirers are tasked with managing increasingly complex and demanding payment environments than ever before. With increasing competition from new merchant acquirers and independent sales organizations (ISOs), it’s vital that you deliver a high level of service to maintain customer satisfaction and retention.
By providing deep visibility, detailed analytics, intelligent alerting and rapid troubleshooting, Prognosis for Payments allows your organization to confidently deliver a high level of service to all your merchants, now and into the future. Get the insights you need to deliver the performance, productivity and reliability of payment transactions across all your merchants.
Improve merchant satisfaction and retention
Happy systems mean happy customers. Comprehensive monitoring, real-time alerts and dynamic thresholds allow you proactively manage your environment and confidently deliver exceptional service that keeps your merchants satisfied.
Provide value-added services
Any outage directly impacts your, and your customers’, bottom line. With detailed, historical analytics and reporting you can help your merchants identify recurring issues, improve capacity planning and make more informed business decisions to improve service.
Meet service level agreements
Don’t run the risk of falling short on your agreed service level deliverables, incurring expensive fines and damaging relationships with your merchants. Deep insights allow you to spot patterns, proactively prevent problems and keep payments flowing.
Optimize operational costs
Rapid troubleshooting and end-to-end visibility across your entire merchant network allow you to identify problems and find solutions faster, streamline cross-team collaboration and onboard new customers with ease, optimizing operational efficiency and accelerating time to revenue.
Rabobank is a global leader in banking and finance, authorizing 1.3 billion card transactions per year.
In order to retain their status as a global leader in an evolving marketplace, Rabobank knew they needed to provide operations and support 24/7. This required them to migrate some of their infrastructure to a new platform, without impacting their existing ecosystem.
To ensure smooth migration and provide customer support, Rabobank required a robust monitoring solution that retained all transactions.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate. I don’t even need to be at my desk. Prognosis gives us that vital ‘heads up’ and we find it extremely easy to pick up where the issue is.
We have been able to gain a more complete view into the performance of our core processing systems. “Now we how have more visibility into the transactions coming into each of our
gateways, for approval and decline rates, and the reasons for the errors.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for Merchant Acquirers payment processing.
Prognosis for Payments brings deep visibility to your entire payments environment. With rapid troubleshooting, and comprehensive analytics and reporting, you can confidently deploy new technologies, solve issues faster, and improve the customer experience. Get proactive in your approach and optimize your payments ecosystem with Prognosis.
Prognosis for HPE NonStop gives you the insight your organization needs to ensure that your systems are running efficiently with the data and metrics you need to make proactive operational and business decisions.