Are you making a good impression on your customers?

Find and fix problems quickly in complex enterprise Unified Communications and Collaboration environments

In an increasingly digital and automated world, contact centers are often the few human interactions your customers will have with your business. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a quality customer service and maximize your bottom line.

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Improve problem resolution

Quickly monitor and troubleshoot

Time is money when contact center problems are impacting customer experience. Comprehensive monitoring, alerting, and troubleshooting helps you quickly identify and resolve issues with minimal impact on customer experience, productivity and revenue.

Get complete visibility

One dashboard for 100% visibility

It typically requires multiple tools and specific expertise to gain visibility across complex internal multi-vendor systems and external carrier services. Streamline processes and operations with visibility across your whole environment from a single pane-of-glass.

Meet performance goals

Avoid downtime and boost customer satisfaction

Detailed insights into your environment help you avoid costly outages and protect the customer experience and your reputation.

Deploy new technology with confidence

Boost user experience

Any change to your organization’s infrastructure can impact end user experience and your reputation. Make sure that impact is a positive one and give your new technology deployments the best chance of success.

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

Source: Nemertes Research

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Cool, Calm & Collected Deployment

Southern Company upgraded their Contact Center platform and made many changes but they needed to be certain the upgraded system solved all the problems and that would not reoccur in the future. They needed to test the system comprehensively before deploying.

View case study
Case Study
Validated their outbound calling process, and performed StressTests against their inbound contact center

90% Call quality, or above

100%IVR system success

Contact Center Utilities

Southern Company
Case Study
Needed to test the system comprehensively before deploying upgrade.

100% Calls placed

No delay On IVR recording

Contact Center Utilities

Southern Company

Improve your Prognosis

Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for Contact Centers.

Prognosis for Contact Center

Prognosis for Contact Center is a complete experience management solution, ensuring quality conversations and customer experiences with your organization.

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Prognosis StessTest

Prognosis StressTest is a cloud-based testing service that can help you manage, tune and verify unified communications (UC) and contact center performance.

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Prognosis Heartbeat

Prognosis HeartBeat is an automated cloud-based testing service that gives you comprehensive insights into the availability, performance and quality of service you’re delivering.

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Call Recording Assurance

Prognosis Call Recording Assurance (CRA) is the leading RegTech call recording compliance management solution. Have confidence that you are meeting your call recording obligations and minimizing the risk of fines or penalties to your organization, while reducing costs and streamlining operations.

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Prognosis can support a number of platforms. Commonly supported platforms include:

Cisco
Avaya
verint
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