Resources

The Top Trend in Digital Transformation (DX)

This blog’s premise is UCC (Unified Communications and Collaboration) performance management, but first, let me tell you a story.

Communications Blog

The Future of Fintech

Payments Blog

The Journey to Microsoft Teams III - Deployment and Adoption

Having covered the planning and readiness phases in the first two webinars of the series, we turn our focus to the deployment and adoption phase. Now is when the rubber hits the road, so to speak. Get this wrong and the whole project can be in jeopardy, while your best ...

WEBINARS

Want to learn more about Prognosis?

Contact us for a demo

Prognosis for UC Live Demo [June 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how Prognosis can monitor, troubleshoot and optimize complex communications environments. There is also live Q&A to have all your questions answered.

WEBINAR

IR Prognosis gives BT end customers cloud Unified Communications (UC) visibility.

Background

BT is the leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration, hybrid cloud services and security with their deep expertise and global delivery model to be a trusted partner for ...

Customer Stories

Prognosis delivers historical analysis, real-time tracking and predictive patterns to maintain availability.

Customer Stories

IR Testing Solutions ensures bulletproof confidence

Background

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states. Southern Company serves over 9 million customers ...

Customer Stories

Prognosis delivers efficient alerting and automation

Customer Stories

Prognosis builds a picture that says it all

The background

HandiCall provides dynamic customer services operations across several locations in France including Chartres, Tours, Bordeaux, Lyons and Paris.

Customer Stories

Prognosis delivers pinpoint accuracy when and where it’s needed.

Customer Stories

Prognosis ensures every day runs smoothly for Cegedim

The background

With worldwide operations in 80 countries spanning five continents and with over 8,200 employees, the IT staff at Cegedim needs to ensure high quality global communications services for its staff, call centers, and help desks.

Customer Stories

Prognosis helps Snohomish County Public Utility District (PUD) No. 1 deploy a new IVR system

Customer Stories

Prognosis finds the needle in the haystack.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Customer Stories

Prognosis brings flexible and mobile performance insight to Strategic Payments Services

Customer Stories

Prognosis unlocks the value of transaction data for Fifth Third Processing Solutions

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could make better decisions in real time.

Customer Stories

IP Integration increases business efficiency and improves customer experience with Prognosis

Customer Stories

Prognosis improves Skype for Business user experience

Background

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries: Oil & Gas, Energy, Process, Mining, Manufacturing, Telecommunications and Transportation. ROSEN covers a wide ra...

Customer Stories

Prognosis deciphers Skype for Business complexity for Swisscomm

Customer Stories

Prognosis helps IT Services Hungary keep communications flowing across the country.

A complete view across all systems

IT Services Hungary was engaged to monitor systems for Hungary’s official telecommunications carrier, Magyar Telekom.

Customer Stories

IR Prognosis enables automated UC health check reports for Telindus

Customer Stories

Prognosis enables creative deep solutions in real-time, on the fly for CDW

Background

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW is a Fortune 500 company with multinational capabilities and 8,700 employees.

Customer Stories

HCL needed a global view of a multi-vendor UC environment that included Avaya and Cisco PBXs and some legacy equipment.

Customer Stories

NSC Global Limited improves voice quality and saves on operational costs with Prognosis.

Challenges

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC envionment.

Customer Stories

Mindray and Prognosis - a winning combination

Customer Stories

Black Friday. 72 hours and counting. And Black is turning Red.

72 hours

Black Friday, one of the biggest shopping days in the US is just 72 hours away.

Customer Stories

Prognosis delivers complex multi-vendor visibility in one place

Customer Stories

Wipro was tasked to manage a multi- national company’s global Cisco IP telephony system

Insightful and effective

Wipro was tasked to manage a multinational company’s global Cisco IP telephony system.

Customer Stories

Client Services Contact Center protects client relationships with Prognosis

Customer Stories

Rabobank Monitors Transactions 24/7

Background

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.

Customer Stories

Cabcharge needed more visibility into the Postilion platform, the application and transactions

Customer Stories

CSI Maximizing Operational Efficiency with Prognosis for Payments

History

Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help fi nancial institutions and corporate entities remain competitive, compliant and profi table. CSI’s end-to-end technology solutions range from core b...

Customer Stories

IR Summit - London

IR Summit - Frankfurt

IR Summit is IR's official Prognosis users conference. The community of Prognosis experts will be on hand to share best practices, hands-on training, new innovations, technical labs, a hackathon, and a lot more. In addition to dozens of breakout sessions, the conference...

IR Summit - Denver

Evaluating Skype for Business readiness - deeper dive

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of their own environment? This session will review UC assessment software in detail.

WEBINARS

Prognosis for UC Deminar

WEBINARS

Payment transaction monitoring use cases

Monitoring POS or ATM transactions is complex. Here the latest in how industry leading Prognosis software helps large Financial institutions monitor fraudulent activity and up-time across payments networks.

WEBINARS

Evaluating Skype for business readiness

WEBINARS

Prognosis for UC Live Demo [October 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply click 'Attend' where you see the title slide of the presentation below.

WEBINARS

How cloud based tools can speed up Skype payback

WEBINARS

Skype for Business: How to Deliver Faster ROI

Skype for Business success depends on the end-user experience and adoption. But how can you ensure this will work? Is your network able to handle the load? Join us to learn how you can deliver faster ROI on a Skype for Business deployment. To register simply click the s...

WEBINARS

MiFID II and Call Recording Compliance

WEBINARS

Prognosis for UC Live Demo [November 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply click 'Attend' where you see the title slide of the presentation below.

WEBINARS

Skype for Business & Microsoft Teams - Tales from the front line with Insync

WEBINARS

Prognosis for UC Live Demo [December 2017]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A. To register simply click 'Attend' where you see the title slide of the presentation below.

WEBINARS

Microsoft Teams and Skype for Business - the road ahead for collaboration

WEBINARS

12 predictions for Unified Communications in 2018

UC moves quickly from on premise to cloud to mobility. Hear our predictions for 2018 including vendors like Microsoft, Avaya to Cisco. Also key technologies like cloud, mobility, contact centre and testing.

WEBINARS

2018 Unified Communications Trend Watch

WEBINARS

Orange Business Services & Microsoft - Tales from the front line

Hear how OBS & IR help enterprise customers plan, deploy & operate Microsoft Skype for Business. With case studies and tips on how to evaluate your existing infrastructure.

WEBINARS

Skype for Business - Tales from the front line with ESi Asia

WEBINARS

Prognosis for UC Live Demo [February 2018]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A.

WEBINARS

Microsoft Teams and Skype for Business network readiness

WEBINARS

UC Optimization for Pros

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more flexibility. But these demands rely on a new generation of technology, operating in real-time. What happens if the technol...

WEBINARS

Prognosis for UC Live Demo [March 2018]

WEBINARS

Optimize your Cisco Collaboration Environment

Cisco deployments scale from SMB environments right up to enterprise, multisite global ecosystems. Regardless of the size of the organization, or the number of users, optimizing the ecosystem to provide a great user experience is important, yet can still present challen...

WEBINARS

UC Optimization for Pros (APAC timezone)

WEBINARS

Ensure Customer Experience Success with UC

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are nine times more likely to vocalise a bad experience to other future clients. Thomas Pilz, Principal solutions strategist...

WEBINARS

Prognosis for Service Provider Live Demo

WEBINARS

UC Deminar - APAC, Africa, Middle east, ANZ

Presenter: Sylvain Faure Senior solutions Engineer APAC, Africa, Middle East.

WEBINARS

Prognosis for UC Live Demo [May 2018]

WEBINARS

Skype for Business: Troubleshoot Voice and Video like a Ninja

Quality of experience is key to a successful UC environment and Skype for Business is no different. In this session we will discuss keys to troubleshooting Voice and Video in a Skype for Business deployment, whether that is on-premises, hybrid or cloud. Join Richard Smi...

WEBINARS

Overcoming the Growing Pains of Video Conferencing

WEBINARS

Microsoft Teams: Timing, Tools & Tips

Watch this webinar for an update on Microsoft Teams from David Branscome, Partner Technical Architect at Microsoft who discusses the latest Teams news. Covering an update on timing, tools to make sure your Teams deployment is successful, considerations to keep in mind a...

WEBINARS

Voice recording compliance in the new regulatory world

WEBINARS

Prognosis for UC Live Demo [July 2018]

Join us for a live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session will take a specific look at Prognosis' Cisco and multi-vendor use cases. 

WEBINARS

Better Customer Engagement Through Integrated Collaboration Tools

WEBINARS

Prognosis for UC Live Demo [August 2018]

Watch this live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session takes a specific look at Prognosis Avaya, Cisco and multi-vendor use cases.

WEBINARS

How to optimize your Cisco collaboration environment

WEBINARS

Avaya Unified Communications Troubleshooting

Presenter: Alex Bahar Senior solutions Engineer APAC, Africa, Middle East

WEBINARS

Prognosis for UC Live Demo [September 2018]

WEBINARS

Prognosis for UC Live Demo [October 2018]

Join a live demo of Prognosis for UC hosted by Stefan Rottbeck, one of our Senior Solutions Engineers. This session will focus on Skype for Business troubleshooting and multi-vendor use cases with live Q&A.

WEBINARS

Cisco HCS: What's new for Service Providers

WEBINARS

Cisco Unified Communications Troubleshooting

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

WEBINARS

Prognosis for UC Live Demo [November 2018]

WEBINARS

HPE NonStop Troubleshooting

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep the largest organisations around the world up and running.

HPE NonStop Blog

Cisco Unified Communications Troubleshooting [APAC December 2018]

WEBINARS

Managing Microsoft Collaboration Environment

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Watch this webinar to learn best tips on how to manage and optimize your Microsoft collaboration enviro...

WEBINARS

Prognosis for UC Live Demo [December 2018]

WEBINARS

Prognosis for UC Live Demo [February 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications. If you miss the live session you can watch later on-demand.

WEBINARS

Optimize Contact Center Performance: Monitor > Troubleshoot > Analyze

WEBINARS

Prognosis for UC Live Demo [March 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how Prognosis can monitor, troubleshoot and optimize complex communications environments. There is also live Q&A to have all your ...

WEBINARS

The Journey to Microsoft Teams

WEBINARS

Prognosis for UC Live Demo [April 2019]

The monthly deminar for April will showcase 5 of the more advanced features of Prognosis.

WEBINARS

The Journey to Microsoft Teams II - Readiness Phase

WEBINARS

Skype for Business: Drive Adoption and ROI

Many organizations are implementing or assessing Skype for Business. Adoption of the technology is critical to success and delivering ROI, but how can this be measured and improved? This webinar will show how.

WEBINARS

The Journey to Microsoft Teams - Deployment and Adoption

WEBINARS

UC Network Monitoring & Troubleshooting [APAC Timezone]

Do you spend too much time trying to troubleshoot multiple UC network issues across single or multi-vendors solutions? This webinar is tailored just for you.

WEBINARS

Prognosis for UC Live Demo [May 2019]

WEBINARS

IR appoints Frank Hoekstra as Head of Europe

London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, today announced the appointment of Frank Hoekstra as Head of Europe. Hoekstra will oversee the E...

IR News

Migrating to Cisco Unified Communications Platform Checklist

eBooks, Guides, & Reports

Enterprise Connect 2019: Key Takeaways

Anyone who's anyone in the unified communications and collaboration (UCC) world has Enterprise Connect on their radar each year.

Communications Blog

How UCC Improves the Internal Customer Experience

Communications Blog

Top Tips for Using Microsoft Teams

By now, you've heard of Microsoft Teams, the cloud-based messaging and collaboration tool available as part of the Office 365 suite. As one of the newer kids on the block there's a lot to discover to make your working life more productive, efficient and collaborative.

Communications Blog

What Is UC Performance Management?

Communications Blog

Moving the Dial with Cisco

Most large enterprises have Cisco products in one form or another. On their journey to transitioning from a traditional hardware outfit to a software, cloud and services provider, Cisco have developed an extensive product reach.

Communications Blog

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

eBooks, Guides, & Reports

How to Achieve Your UC Operational Efficiency Goals

Communications systems are one of the most important aspects of any business, connecting often global workforces with each other, customers and partners. Ensuring your systems are working as they should be is critical to operational success. By setting operational effic...

Communications Blog

Skype for Business Success: Not Just One Team's Concern

Communications Blog

Avaya and IR elevate alliance and expand availability of Prognosis solution suite

Additional IR products and services are now available

SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and C...

IR News

Migrating UC to a Cisco Hosted Collaboration Solution

Communications Blog

NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services

Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes

DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC...

IR News

SOFTEL selects IR Prognosis to power managed services for Skype for Business & Microsoft Teams

IR News

Deep dive network troubleshooting with Prognosis and Path Insight

The latest version of Path Insight is now available together as part of the Prognosis 11.5 release, and contains a lot of exciting updates that can be used for deeper dive network troubleshooting. In this blog post we cover some of the key highlights in the latest versi...

Communications Blog

Managing the Microsoft endpoint ecosystem

Communications Blog

BT Welcomes IR to Adastral Park

IR joins Innovation Martlesham, one of the world's leading tech hubs.

London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located ...

IR News

Prognosis 11.5 is here

Communications Blog

Setting the Linchpins of Digital Transformation

Today's businesses are chasing startups born in the cloud in their digital transformation efforts. They want to operate with the agility of new businesses but are carrying the weight of heavy slow-moving congested traffic; making digital transformation the migration of ...

Communications Blog

IR Delivers Mission-Critical UC and Collaboration Performance Management to Service Providers

IR News

Microsoft Ignite 2018: Key Takeaways

Microsoft Ignite took place in Orlando last week and I had the privilege of being there. I have been to many Microsoft events over the years (I spent almost 17-years working there), but this was my first time at Ignite. So, as a newbie to the event, I thought it would b...

Communications Blog

IR appoints Greg Clancy and Michael Tomkins to the leadership team

IR News

Troubleshooting Cisco Unified Communications with IR Prognosis

One of the most common problems that Cisco users mention to us is the simple inability to place or receive calls. The predicament is not an easy one because of the large number of potential issues, and teams using Cisco Prime sometimes do not have all the information th...

Communications Blog

Mastering Unified Communications Cloud Migration

Communications Blog

UC Headset Investment Failing to Deliver on Promises?

In most business environments today, people can join calls and video conferences from different devices; they are no longer limited to simply a traditional handset telephone sitting on their desk.

Communications Blog

Speaker Diarization with Siamese Networks

Communications Blog

Has Microsoft Teams Race for Feature Parity with Skype for Business reached the Finish Line?

Since Microsoft announced that Teams would replace Skype for Business Online at Microsoft Ignite in September 2017, the race has been on for Teams to be feature comparable with Skype for Business Online. However, this race was always going to be more of a marathon and c...

Communications Blog

6 Habits Everyone Adopting Collaboration Tools Should Follow

Communications Blog

Cisco Prime Collaboration versus IR Prognosis for UC Monitoring

A common question our teams get asked when attending Cisco events or other multi-vendor unified comms events such as Enterprise Connect is; what's the difference between Cisco Prime and IR Prognosis? IR is long-standing strategic partner of Cisco's and since we became p...

Communications Blog

IR Prognosis Call Recording Assurance

eBooks, Guides, & Reports

Call Recording Compliance Checklist

Prognosis Call Recording Assurance verifies every call required to be recorded for legislation and regulatory purposes is recorded. Through Media Integrity it checks whether the media file contains audible content.

eBooks, Guides, & Reports

The Road to Enterprise Voice

eBooks, Guides, & Reports

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment systems. It enables faster root cause analysis through its deep troubleshooting capabilities. Prognosis customers reduce the...

eBooks, Guides, & Reports

Optimizing Cisco Unified Communications

eBooks, Guides, & Reports

Q&A with Adam Geffner (Excerpt: UC Optimization Guide)

This is an excerpt from the UC Optimization Guide for Pros available download here. This extract is taken from the chapter on Energizing your UC team and elevating productivity. 

Communications Blog

Real-time Insight for Merchant Acquirers

eBooks, Guides, & Reports

Cisco HCS Summit: Partner Ecosystem

eBooks, Guides, & Reports

Ensuring the Health of Real-time Payments

eBooks, Guides, & Reports

IR’s Dave Murphy to speak at Cisco Live

Global UC Alliance Director to Discuss Optimization for Cisco UC

DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director...

IR News

IR Prognosis is deployed for Cisco's FedRAMP-Authorized Cloud UC Service

Communications Blog

What Microsoft means by "Intelligent Communications"

Microsoft launched its vision for Intelligent Communications in September 2017 and celebrated the 1st anniversary of Microsoft Teams 6 months later, in March of this year.  This bold vision describes a world beyond that of traditional unified communications to one where...

Communications Blog

Q&A with Damien Margaritis (Excerpt: UC Optimization Guide)

Communications Blog

UC Assessor identifies cause of Video Conference Blackouts for ESi

eBooks, Guides, & Reports

Overcoming the Growing Pains of Video Conferencing

Communications Blog

Voice Quality Visibility for Unified Comms & Contact Centers

eBooks, Guides, & Reports

Basic Steps for Unified Communications Troubleshooting

Communications Blog

Excerpt: UC Optimization Guide - Q&A with Rich Costello

This is an excerpt from the UC Optimization Guide for Pros available download here.

Communications Blog

What is Cisco Webex Teams?

Communications Blog

Managing the Cisco Upgrade Process

When it comes to the overall strategy of upgrading and moving collaboration architecture toward the cloud with Cisco, many organizations have decided that upgrading to Cisco's new flex licensing makes the most sense from a business value standpoint. This license allows ...

Communications Blog

The Collision of Ideas

Communications Blog

Orange uses UC Assessor to help customers with digital transformation

eBooks, Guides, & Reports

Excerpt: UC Optimization Guide - Q&A with Blair Pleasant

Communications Blog

Bitcoin - a number guessing game

As a keen observer of the cryptocurrency craze that's happened in 2017 and will likely continue in the foreseeable future, it is important to have some understanding of the internal workings of Bitcoin before considering putting your money into it. Have you ever wondere...

Payments Blog

Determining the Right UC Metrics to Measure

Communications Blog

IR Prognosis for Unified Communications

One dashboard to rule them all

Take control of your entire UC environment.

Once UC becomes an integral part of your business you can't wait for problems to strike before you take action.

eBooks, Guides, & Reports

Reducing Risk in your Unified Comms Environment

Communications Blog

Can Anyone Wear the Digital Transformation Cape?

Digital transformation doesn't just happen. It requires a concerted effort and people need time and space to work through it. While it might start as a side project serious transformationcanquickly snowball.

Communications Blog

Hybrid UCC is the New Normal

Communications Blog

UC Optimization Guide for Pros

How to manage and optimize your unified communications environment

Ever wanted to reach higher? Do more than business as usual in the network tower? Cut out the time-consuming, mind-numbing tasks that fail to propel the organization forward? Then keep reading.

eBooks, Guides, & Reports

Driving Successful Digital Transformation with UC

Communications Blog

IR Joins CenturyLink Marketplace Provider Program

Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers

DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unifi...

IR News

UC Trends for 2018

Communications Blog

Differences between Third Party and Vendor UC Monitoring & Troubleshooting Tools

IT leaders rely on UCperformance management tools for multiple functions: reporting, performance monitoring, analytics,problem resolution, uptime,event monitoring, auditing, root cause analysis and fault management.

The goal of performance management tools is to help vo...

Communications Blog

The Best of 2017

Communications Blog

Can your Network Handle Microsoft Teams?

Early this fall Microsoft announced that 125,000 organizations in 181 markets use Teams, its group-chat tool that competes against Slack. That's up from 30,000 organizations in 145 markets at the beginning of this year.

Communications Blog

Getting out of the Trenches

Communications Blog

Top 10 Payment System Alerts Financial Institutions should Implement

The typical financial institution has evolved over the years by adding pieces of technology as demands arise, leading to a house of cards. Making changes would likely be hazardous because you simply have no idea what could potentially break as a result. Perhaps you've r...

Payments Blog

8 Ways to Tap into the Power of Optimized UC

Communications Blog

Non-negotiables in a Multi-vendor UC Play

Most organizations today rely on disparate UC platforms from any number of vendors. One of the real challenges with UC systems management is interoperability between these multiple vendors.

Communications Blog

What Impact will Cisco's Acquisition of BroadSoft have?

Communications Blog

Reaching for the Summit

Customer community, engagement and training are core pillars of IR's customer-first approach. To that end, in 2016 we created IR Prognosis Summit, IR's official Prognosis users conference, to deliver best practices, hands-on training, new innovations, and more.

Communications Blog

Transaction Manager

eBooks, Guides, & Reports

Prognosis JEE Application Performance Monitor

Prognosis for Infrastructure - JEE Application Performance Monitor

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor the stability and performance of your Java EE applications is vital to meeting your...

eBooks, Guides, & Reports

Prognosis Dynamic Load Balancing

eBooks, Guides, & Reports

Prognosis Batch Manager

Prognosis for Infrastructure - Batch Manager

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line processing is essential to real-time efficiency, it makes sure this work is done as scheduled.

eBooks, Guides, & Reports

Availability Manager

eBooks, Guides, & Reports

Turning UC Insights into Golden Nuggets

Too often insights get overlooked. We look to reports and analytics for answers, forgetting they are garnered when we dig a step deeper into the analytics – the insights are the answers we seek. Think of it as a funnel; at the top sits a mass of data, we make sense of d...

Communications Blog

Troubleshooting Skype for Business: Advanced

Communications Blog

IR recognizes Customer Innovation at its Second Annual IR Prognosis Summit

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the w...

IR News

Chief UC Trends guiding Cisco

Communications Blog

Whiteboard Lab: Where Skype for Business Challenges Lie

When organizations are deploying, or looking to deploy, Skype for Business there are many variables to take in to account. Skype for Business challenges are unlike other UC solutions. For example, Cisco largely makes all components of the ecosystem whereas Skype for Bus...

Communications Blog

AI Separates Human's Voice from Background Noise to Measure VNR

Communications Blog

Preparing for Black Friday's Peak Traffic

Richard Gagnon once said, “An untested plan is only a strategy.” If a plan exists that can test whether your system will work as expected but you don't actually use it, you're taking an unnecessary risk. We've seen customers go live prior to a busy period like Black Fri...

Communications Blog

What is MiFID II?

Communications Blog

Are we any Closer to Self-healing Communications Systems?

I belong to an amateur soccer club that could raise enough funds to purchase Automated External Defibrillators (AED's) for all its teams that compete in the Over 35's Leagues. For those not familiar with an AED, it's a portable electronic device that can be used to trea...

Communications Blog

IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams

IR News

Cisco selects IR Prognosis for inclusion in global price list

Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities

SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entere...

IR News

Achieving Operational Efficiency Goals in UC

Communications Blog

Hybrid or Cloud UC: the Mexican Standoff

Should you put your unified communications systems in the cloud or should you take a hybrid approach, keeping some UC systems on premises while moving others to the cloud? There are dangers and rewards on both sides of the standoff, so choose your weapons carefully, not...

Communications Blog

How Monitoring Contact Center Technology Can Solve Common Issues

eBooks, Guides, & Reports

An Agile Advantage with Advanced Unified Communications & Collaboration

Business models are changing and technology is being used unlike ever before to disrupt existing marketplaces; transportation with Uber and Lyft, hotels with Airbnb, retail with Amazon, and music with Spotify and Pandora. Work is also more interconnected than ever—two o...

Communications Blog

De-risking and Optimizing UCC Management

Communications Blog

Have you got the Cloud Unified Communications Transition Right?

Cloud Unified Communications presents an enormous opportunity for organizations and enterprises. According to IDG, 90% of CIO's have UC-related investments planned in the next year. ZK Research concluded that 83% of companies intend to adopt a hybrid cloud model for UC ...

Communications Blog

What is Call Recording Assurance?

Communications Blog

IR receives Avaya 2017 DevConnect select product program excellence award

Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams

SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact center...

IR News

What is Call Recording Assurance?

eBooks, Guides, & Reports

Get a quick overview of Prognosis for Payments - video

eBooks, Guides, & Reports

Is the Contact Center being Transformed by AI?

Communications Blog

Troubleshooting Skype for Business - Where to Start

Skype for Business is new to many organizations, and for many IT leaders deploying Microsoft's unified communications tool, it will be their first time working with it. When we are working with organizations to optimize their Skype for Business deployments, we regularly...

Communications Blog

Challenges to Optimal UCC Management

eBooks, Guides, & Reports

IR Prognosis for Unified Communications - 2

eBooks, Guides, & Reports

IR Prognosis for Contact Center

eBooks, Guides, & Reports

Ensure Digital Transformation Success with IR

eBooks, Guides, & Reports

BT One Cloud Monitoring with IR Prognosis

eBooks, Guides, & Reports

UC Cloud Migration: Mistakes to Avoid

IR's Stuart Matthewman discusses some of the biggest mistakes businesses make when migrating their unified comms to the cloud.

eBooks, Guides, & Reports

How much is UCC Downtime Costing your Business?

eBooks, Guides, & Reports

UC Systems Interoperability: Embracing the Multi-vendor

Most organizations today are not on a single, unified communications platform. They're on disparate platforms from any number of UC vendors - Cisco, Avaya, Genesys, Microsoft, and others.

Communications Blog

How Much is UCC Downtime Costing your Business?

Communications Blog

IR more than doubles the number of Microsoft certified partners in its global partner program

Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships

WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact ce...

IR News

Considerations for Monitoring Avaya Contact Center Solutions

Communications Blog

Why Pay More? Performance Management Reduces UCC Operational Costs

Robin Gareiss is president and founder of Nemertes Research, overseeing research product development, conducting primary research, and advising leading enterprises, vendors, and carriers.

Communications Blog

Challenges to Optimal UCC Management

Communications Blog

The Blockchain More than Just a Ledger

The Blockchain is an innovation gaining wide spread attention in the payments & fintech world. It's often explained as being a distributed ledger, which is the "true innovation of bitcoin". This is a half-truth, by itself the 'chain of blocks' does not give rise to any ...

Payments Blog

Winds Shifting Toward Digital Transformation? Make Sure UCC Has Smooth Sailing

Communications Blog

3 Reasons your Contact Center Testing is Broken & How to Fix it

Would You Trust an Untested System? Would you board an airplane that had never actually gone on a test flight? Where the decision to put the plane into service was based solely on how it feels to sit in the passenger seat and whether or not the engine turns on when we f...

Communications Blog

Digital transformation success driven by Unified Communications & Collaboration

eBooks, Guides, & Reports

How Contact Center Quality Assurance Can Solve Common Issues

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what exactly it is. Monitoring contact center technology helps you tame the beast and understand it's behavior better. This en...

Communications Blog

Video: UC Cloud Migration Mistakes to Avoid

Communications Blog

How can the Skype Operations Framework help me Deploy Skype for Business?

Skype for Business is a relative newcomer to the enterprise unified communications world. Taking on experienced incumbents Cisco and Avaya wasn't and isn't an easy task. To gain market share any disrupter requires a fierce range of features to make customers sit up and ...

Communications Blog

Why the Omnichannel Contact Center isn't a Done Deal

Communications Blog

IVR Technology Testing: Prior to Go-Live

Technology is supposed to make our lives better, not take control of our lives and make us miserable. To stay in control of the situation, you must think and plan ahead of time, which includes planning failure into the process. That means going through a testing procedu...

Communications Blog

Skype for Business Deployment Checklist

eBooks, Guides, & Reports

Ultimate Cheat Sheet: Operational Phase of UC Cloud Migration

This is the fourth blog post in the series where we take a comprehensive look at transitioning your unified communications to the cloud. Last time, we looked at the key areas to consider when it is time to deploy your unified comms to the cloud. To conclude the series, ...

Communications Blog

Differences Between Project-Based and Strategic IVR Testing

Communications Blog

How to Completely Ruin your UC Cloud Migration

With the launch of our UC Cloud Migration Checklist identifying the best practice steps to follow to have a successful UC move to the cloud we looked at the biggest pitfalls companies fall into that can ruin an otherwise smooth transition.     Click here to download our...

Communications Blog

10 Compelling Reasons to Monitor Avaya's Unified Comms

Communications Blog

UC Cloud Deployment: It's Not as Difficult as You Think

This is the third of four blog posts in the series where we take a comprehensive look at transitioning your unified communications to the cloud. Last time, we talked about defining necessary features and setting clear goals during the UC migration planning phase. This t...

Communications Blog

Apple Pay: 2.5 Years On - What's Changed?

Payments Blog

Blueprint for UC Cloud Migration Planning Phase

This is the second of four blog posts in the series where we take a comprehensive look at transitioning your unified communications to the cloud. Last time, we gave an overview of the UC migration process from beginning to end. Now let's go in depth about what is involv...

Communications Blog

AI Method "Ava" Verifies the Audibility of Voice Recordings

Payments Blog

Does your Peak-Load Planning include Contact Center Testing?

Depending on the industry, contact centers experience peak loads during certain key times of the year. For instance, in the U.S. we have an open enrollment period associated with insurance changes, typically the latter months of the year into January. During this time, ...

Communications Blog

CeBIT 2017 - Improving User Experience in Communication Channels

Communications Blog

Is SEPA's Initiative for Instant Payments a Disruptive Game-Changer?

The Single Euro Payments Area has historically been a method of transferring payments between countries that use the Euro. Now it's attempting to evolve with a new initiative called 'instant payments'. As the name implies, it's a way of transferring funds almost immedia...

Payments Blog

Transitioning UC to the Cloud - an Overview

Communications Blog

Are Person-to-Person Payments on the Verge of Taking Off?

Right now, we make an average of 54 person-to-person payments every year. If you consider the number of times you go to buy a cup of coffee in the morning or make a trip to the grocery store, 54 payments doesn't seem like much. Why do we make so few person-to-person pay...

Payments Blog

How Managed Service Providers Can Drive Digital Transformation

Communications Blog

Monitoring Payments in High Volume Environments

Scale is probably the biggest challenge that banks face when monitoring payments in a high volume environment. The typical bank has a large number of payment applications. Payments can come from ATM transactions, store purchases, or direct deposits for payroll. When an ...

Payments Blog

CCW 2017 takes on Digital Transformation, User Experience and MiFID II

Communications Blog

IVR Testing Explained

What is stress testing? What's the difference between stress testing and soak testing? What types of IVR testing should I use? If you need the answer to these questions keep reading.

Communications Blog

Retail Industry Changes Influenced by Unified Communications

Communications Blog

Migrating to the Cloud - 5 Steps to Take

BroadSoft's recent research predicted cloud UC market penetration would jump from 7% percent today to 41% by 2020 of the overall UC space. 

Communications Blog

Connected Healthcare of Tomorrow: Under the Microscope

Communications Blog

Driving Customer Success at IR Prognosis Summit

Last fall we hosted over 120 IR customers at the refreshed and restructured IR Prognosis Summit (formerly called IR Executive Customer Council).

Communications Blog

The Role of UC Instrumentation in Digital Transformations and the 'Moment of Truth'

Communications Blog

Unified Comms close Compliance & Security Gaps in Banking

Today's unified comms and collaboration tools are responsible for many banking transactions; over the phone renewals, online contracts, email confirmation receipts, general phone and internet banking to name a few. As such unified communications has come under scrutiny ...

Communications Blog

IVR: A Common Casualty from Lack of Contact Center Stress Testing

Communications Blog

UC Transition to the Cloud: Acing the Delivery

You've decided to transition your unified communications to cloud; you've taken all the recommended planning steps

Communications Blog

How Real-time Collaboration is Slashing Manufacturing Time to Market

Communications Blog

The Working World of 2017 Demands Agility and Easy Collaboration

If you look at business trends across the globe, you'll see no shortage of organizations getting disrupted by new business models. Taxi services are disrupted by Uber and Lyft, retail stores are disrupted by Amazon, music companies are disrupted by Pandora, and hotels a...

Communications Blog

12 Handy Skype for Business Tricks to make you more Productive

Communications Blog

7 Burning UC Trends for 2017

The start of a new calendar year is a great time to rethink tactical plans and update knowledge on growing industry trends; wiping off the cobwebs from 2016 and starting afresh. The unified communications (UC) market will make strides in 2017 as a myriad of advanced tec...

Communications Blog

Want to be a Champion UC Partner? Adopt these Habits

Communications Blog

Digital Transformation: 5 Keys to Unlocking it

What does digital transformation mean?

Digital transformation is about using digital technology to better connect and collaborate with co-workers, customers and partners. It's about reaching more people in more ways, whether through video calls, real-time chat, mobile c...

Communications Blog

2016: The Expert Review on UC&C, Contact Centers and Payments

Communications Blog

Why Cutting Contact Center Testing will Lead to Failure

When changes to your organization's website, IVR and other customer impacting communication technologies are made you would think comprehensive testing goes without saying. Yet time and time again we see contact center testing get cut from the rollout plan.

Communications Blog

How to Plan your Unified Communications Transition to the Cloud

Communications Blog

Don't Stress this Holiday - Stress Test your Call Center Instead

For retail, travel and many other industries December is the busiest and most important time of year. Having systems stay up and running over the peak capacity period is crucial. 

Communications Blog

IDC Innovator in UC&C - How we did it

Communications Blog

Why would I want to degrade my Windows network?

Why would I want to degrade my Windows network?

To investigate how apps behave with a poor network connection, it's useful to be able to introduce controlled amounts of latency, jitter, and packet loss in a test environment.

Communications Blog

Could the digital card save your wallet?

Payments Blog

The Testing Maturity Model

Unified communications systems are sophisticated, with complexity that can vary depending on the organization and industry. These systems also change on a regular basis with upgrades, improvements, changes to network infrastructure, applications, and more. So how do you...

Communications Blog

Unified Communications Horror Stories

Communications Blog

eBook: The Future of Contact Centers & How to Develop a Winning CX

Executive Summary

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:

eBooks, Guides, & Reports

Why Planning is Critical for Unified Communications Success

Communications Blog

Why your Unified Communication Needs Instrumentation

Airlines long ago recognized instrumentation is vital to the safe and efficient operation of their aircraft. And yet corporations to this day manage their unified communications systems - many of which are just as complex as an airplane--with no instrumentation at all, ...

Communications Blog

How payments technology can help skip the checkout line

Payments Blog

Skype Operations Framework, Part II - Network Readiness

If you haven't already, be sure to read Part I of this blog post, where I talked about the different types of customers who might want to implement a Skype for Business communications service and how the Skype Operations Framework helps provide useful guidance. Here in ...

Communications Blog

Microsoft Ignite Vlog - Thomas Poett

Communications Blog

Microsoft Ignite Day 2 Vlog

Skip Chilcott provide a wrap from day 2 at Microsoft Ignite

Communications Blog

Prognosis UC Assessor is here

Communications Blog

Skype Operations Framework, Part I

The Skype Operations Framework was launched at the recent Microsoft Worldwide Partner Conference, and the momentum has really started now training has begun. We've had extensive documentation providing guidance for complete on-premises systems for quite some time now. O...

Communications Blog

Minimizing Fraud with Real-time Payments

Payments Blog

Why a Virtual Customer Process Could Save Your Contact Center

Being able to deliver a delightful customer experience can be the difference between the success or failure of a business - and that makes a 360-degree view of contact center performance management an imperative, as discussed in my previous post, Delivering Omnichannel ...

Communications Blog

Deriving Euclidean Distance Matrices on GPU

Communications Blog

Delivering Omnichannel Experience in a Multichannel World

In this day and age, direct human-to-human interaction between an organization and its customers is a rarity, which makes it important to deliver an outstanding experience when it does occur. As the critical customer service hub, the contact center must provide the best...

Communications Blog

The case of the DLL that couldn't be relocated

Payments Blog

While HP removes boundaries for NonStop, Prognosis opens the gate

Delegates have returned from the major NonStop community event in Germany and for many, absorbing all that was addressed by HP NonStop executives and product managers is still being absorbed. What was once in the shadows and only alluded to is now in the open – yes, new...

HPE NonStop Blog

Are you ready for Apple Pay & Tokenized Payments?

eBooks, Guides, & Reports

Visualization is becoming even more important - NonStop going virtual and Prognosis will keep it real

One of the major characteristics of Prognosis is its ability to project an image of all that is transpiring on your NonStop system. Throughout the years, NonStop users have relied upon what is being depicted to tell them if there are resource issues looming and whether ...

HPE NonStop Blog

Unearthing Important Gems for NonStop Users

HPE NonStop Blog

There's still the need for skilled personnel - Prognosis augments NonStop operations

These past few weeks I have been embroiled in numerous conversations about the direction being taken by automation. Whether it's a factory production line, a farm or even related to planes and cars, automation seems to be at the fore of most predictions about the likely...

HPE NonStop Blog

The future of servers keeps changing but Prognosis let's NonStop users see more clearly

HPE NonStop Blog

Amazon steps up in the battle for online payments

Amazon is stepping up in the battle for your digital wallet. In this post to the FinTech podcast, John Dunne shares his thoughts on what this means to the consumer, the market and other players.

Payments Blog

NonStop? Enterprise Transformations? Increased complexity - all needing Prognosis!

HPE NonStop Blog

NonStop: Engineered for the Highest Availability

I have been writing numerous posts and commentaries about the vision, strategy and goals of HPE, particularly when it comes to its Mission Critical Server, the NonStop X. It's hard not to see statements of one type or another originating with HPE splashed across media c...

HPE NonStop Blog

Planning is Everything when it comes to Unified Communications

Communications Blog

4 Ways Partners Can Ensure a Successful UC Rollout

Deploying a UC solutions can be a complex and hazard-ridden enterprise for channel partners. But with a little planning, Walter Monasterio from IR says you can streamline implementation and build a successful UC practice.

Communications Blog

NonStop X and Hybrids - diversity warrants better monitoring

HPE NonStop Blog

NonStop X - a lot to take in and monitor, of course

There's always something exciting in the air when IR throws its semi-annual sales update event. Exciting, because the energy of the participants is palpable and the business results are always upbeat – IR continues to fire on all cylinders. Walking into the meetings I w...

HPE NonStop Blog

More payments processing, more network switches, more NonStop and yes, more Prognosis.

HPE NonStop Blog

More NonStop transactions? More for Prognosis to monitor!

If generating buzz about a company or a product is a good thing then creating even bigger buzz has to be a very good thing, and a bigger buzz was obvious to all who participated in this year's IR sales kick-off. Participants not only included all those involved in sales...

HPE NonStop Blog

Monitoring and protecting NonStop - too extreme for us?

HPE NonStop Blog

It's event time - NonStop meets in Munich

There's always something in the air as events season kicks off in earnest. Even as I write this post I know of many have made plans to head to Munich, Germany, for the Connect GTUG - IT Symposium and the turn-out looks to be on track to be better than in previous years.

HPE NonStop Blog

How real-time payment technology is delivering better customer experience

Payments Blog

It's about growth and new opportunities for NonStop X

On March 31, 2015, HP NonStop took the wraps of the first model of the new NonStop X family of products – the NonStop X NS7 X1. On that day, I posted Here comes NonStop X and here's to another decade or two, or four, of NonStop excitement! to the NonStop community blog,...

HPE NonStop Blog

HPE is delivering on its promise for NonStop - it's now free of Infrastructure

HPE NonStop Blog

How ready are NonStop users for hybrid infrastructure?

In my last post, Servers: Big Data, Clouds and Hybrids are changing landscape but Prognosis sees all, I referenced my imminent departure for Las Vegas where HPE Discover 2016 was being held. Now that I have returned from HPE Discover 2016, I can honestly reiterate that ...

HPE NonStop Blog

Here comes NonStop X and here's to another decade or two, or four, of NonStop excitement!

HPE NonStop Blog

Half Time Approaches: What will 2016 bring for NonStop & HPE?

At this time of year for most folks living in the U.S. it's not only a time for celebrating the holidays but also watching as your college football team heads to the playoffs. Newly instigated only a year or so ago, after more than a century debating which team is actua...

HPE NonStop Blog

Get Greater Insight into NonStop Operations

HPE NonStop Blog

Freedom of choice focuses NonStop users on visualization (is that a NonStop behind the screen?)

When you look at the IT Industry there's a single question many of the major vendors are ducking, for now. Well, perhaps not entirely true, but certainly the subject of some deep soul-searching and it has to do with branding! More specifically, we identify with our majo...

HPE NonStop Blog

For NonStop users the projected upward path of Prognosis heralds good news

HPE NonStop Blog

For NonStop there's no downside to monitoring unidentified moving objects

As an unabashed car guy, it's as though I am living at the end of times. Just as today we only have equine enthusiasts lovingly tending to horses and steam engine enthusiasts maintain a few miles of track for the trains they dote on, so too, I suspect, in a short few ye...

HPE NonStop Blog

Delivering Value for NonStop X Users

HPE NonStop Blog

Can you Visualize NonStop in a Virtual World?

In my last post, When windows open, only the swift make it through, I wrote of how I would be developing a new presentation for an upcoming webinar IR was hosting: NonStopX- The New Goal. It was to be the third webinar (in a series of three) and I was pleased with the a...

HPE NonStop Blog

Big Data changes trajectory of application monitoring - Monitoring NonStop boosted by analytics

HPE NonStop Blog

A return of trust - HPE transforms; NonStop is part of the strategy

If you have been reviewing the statements from recent Hewlett Packard Enterprise (HPE) presentations made at major vendor events, and have been giving consideration to the ramifications, you will get the sense that HPE is on a tear of late. By this, I mean it is not jus...

HPE NonStop Blog

Why WebRTC will change the way you communicate [podcast]

Communications Blog

Why Organizations are Moving to Microsoft's Enterprise Voice

Microsoft's Enterprise Voice offering continues to grow at a rapid rate, with the company's intentions very clear to enable voice communications for all of their users. The recent announcement of the E5 licensing (to be discussed in an up-coming post) provides a clear p...

Communications Blog

Why Omnichannel is Important (and how it could kill your brand if you let it)

Communications Blog

Why Microsoft changed Lync to Skype for Business [podcast]

When Microsoft announced Lync would become Skype for Business, there were many questions around what it would mean for their unified communications services. In the first episode from the IR-Podcast, Eric Bauer shares his thoughts on why Microsoft made the change.

Communications Blog

What is Automated Feature Function Testing? (And why you need to know)

Communications Blog

What Alphabet Means for Google and Enterprise Communications

Google recently reorganized itself under a self-created parent company called Alphabet. The announcement left many of us scratching our heads. Google is a well-known brand — what do they have to gain by creating Alphabet? Focus. Google will make investors happy by growi...

Communications Blog

Value of the Microsoft SDN API [podcast]

Communications Blog

User or Customer - The IT Conundrum

If you were to ask your IT manager whether they have customers or users, what would they say? Though somewhat subtle in nature, this simple fact is an area that's overlooked way too often. If you think about it, when you are trying to acquire B2C or B2B sales, you consi...

Communications Blog

To IVR or not to IVR? That is the question

Communications Blog

Three Steps to Survive the Holiday Rush

The rush of holiday season is just around the corner - with Thanksgiving looming large in the US - companies are bracing themselves for the deluge of traffic in the lead up to the end of the year and the busiest shopping period on the planet.

Communications Blog

Thinking Beyond the Platform for Skype for Business Management

Communications Blog

The Sleeping Giant - Contact Center Compliance

“Please be advised that your call may be recorded”. With those words I was put through to an operator to help sort out my latest phone bill. We've all heard this before, contact centers have been recording calls for many years, whether for quality and training purposes ...

Communications Blog

The Rise and Rise of WebRTC

Communications Blog

The Importance of Real-Time Analytics in Delivering Real-Time Performance

There is an old tale about a young man who continually longed for the past. He was so convinced things were better back then, he completely missed the here and now. As a result, his life simply passed him by. Much the same can be said about organizations using reports, ...

Communications Blog

Skype for Business; what was Microsoft thinking?

Communications Blog

Skype for Business - The Road to Enterprise Voice [infographic]

Skype for Business is forcing organizations to rethink their whole approach to unified communications. And not just because of improved work practices. The fact it's a software-based system is making everyone sit up and take notice.

Communications Blog

Skype for Business - Microsoft's Play for World Domination

Communications Blog

Skype for Business and Lync Monitoring for Enterprise Voice

Monitoring enterprise voice, a component in Skype for Business or Lync which is most important. Not only collecting information about the servers and their services. Since there are users directly involved with their end devices, like phones, headset or computers. In be...

Communications Blog

New Partner Program Delivers New Opportunities

Communications Blog

Microsoft's Cloud-Based PSTN Contender

The transition to Microsoft Office 365 E5 means that you'll be able to have true enterprise voice delivered through the cloud. This includes the ability to dial in and out through the PSTN (Public Switched Telephone Network). You'll be able to use your smartphone or des...

Communications Blog

Microsoft certifies IR Prognosis IT Pro Tool for Skype For Business

Communications Blog

Measuring Customer Experience - CSAT, Customer Effort or NPS?

It could be reasonably argued every organizations wants, or tries, to provide an optimal customer experience. As the saying goes - your competitor is only a mouse click away. A direct result of the ever increasing focus on customer experience has been the development of...

Communications Blog

Lync / Skype for Business SDN API: Network Friend or Foe

Communications Blog

Leveraging Voice Recognition in the Contact Center

Voice recognition is a technology that has made a big impact to our lives over the past few decades. What was once fanciful star-gazing - like the voice activated machines in the popular Hanna-Barbera sit-com the Jetsons - today, voice recognition is found in devices al...

Communications Blog

Is your network ready for Skype for Business? (And how to find out)

Communications Blog

IR Live - Microsoft WPC

Skip Chilcott live from Microsoft WPC in Toronto where IR has just been named as Skype Operations Framework Network Readiness and Assessment Partner

Communications Blog

How WebRTC Will Change The Way We Communicate

Communications Blog

How to manage Skype for Business in a multi-vendor environment [podcast]

Skype for Business continues to change the unified communications landscape. In the majority of instances Skype for Business needs to work effectively with legacy equipment. In his first session on the IR-Podcast, CEO Darc Rasmussen discusses tips on how to effectively ...

Communications Blog

How Testing Solutions Reduce Risk & Improve Customer Satisfaction

Communications Blog

How Skype for Business and Microsoft Cloud are Redefining Collaboration [podcast]

Skype for Business and Microsoft Cloud are redefining collaboration. Forming the cornerstone of Microsoft's Universal Communications strategy, to enable real-time collaboration across any device, the next step is to introduce full PSTN functionality in Skype for Busines...

Communications Blog

How ITSM Can Improve Unified Communications [podcast]

Communications Blog

How Big Data is Changing Unified Communications

Big data is an ambiguous buzzword that means different things to different people. At its core, it's primarily a broad term for datasets so large traditional data processing can't handle them. Big data is often an obsession for both the media and entrepreneurs, with bil...

Communications Blog

Has ITSM Skipped Unified Communications?

Communications Blog

Global Skype for Business survey reveals performance management concerns

Across 44 countries performance management in a multi-vendor environment is the biggest deployment concern for organizations.

Communications Blog

Enterprise Connect 2016 Wrap [podcast]

Communications Blog

Enterprise Connect 2016 - Mean Time to Ownership [vlog]

Enterprise Connect - Mean Time to Ownership

Communications Blog

Enterprise Connect 2016 - Journey to the Cloud [vlog]

Communications Blog

Enterprise Connect 2016 - Day 1 Wrap [vlog]

Enterprise Connect - Day 1

Communications Blog

Can you rely on the Cloud to deliver great Customer Experience?

Communications Blog

Call Center Monitoring Matters (because what you don't record can hurt you)

Making sure your call center monitoring solution is working properly is an ongoing challenge. Whether it's legal, healthcare, or financial services, large organizations need recordings to satisfy compliance requirements and to resolve legal disputes with customers.

Communications Blog

Are you prepared for a cloud outage? [podcast]

Communications Blog

3 Steps to Bulletproof your Contact Center

To optimize their operations, contact centers typically aim to achieve predictable performance, relying on complex forecasting systems to assess peak loads and plan accordingly. But -- and this is a very important but -- what happens when the best-made plans lay in tatt...

Communications Blog

3 Factors Slowing Cloud Communications Adoption

Communications Blog

Planning & Testing for a New Contact Center [part 1]

Think about what happens when a skyscraper is about to be built. The construction crew obviously wouldn't begin by making the observation deck. Building a new contact center is a lot like the construction of a new building. It all starts with a plan, along with a solid ...

Communications Blog

Don't stress out (why stress testing your contact center could save your reputation)

Communications Blog

Don't allow a disaster to derail your Contact Center

Depending on what industry you're in, there are a few critical dates each year when your UC or Contact Center system will be put to the test. Critical events that impact your system may include the economy, weather events, peak retail season, open enrollment for insuran...

Communications Blog

Delivering Enterprise Communications to the Mid-Market

Communications Blog

Collaboration and the Art of Meeting Productively

We can connect and collaborate like never before, but it takes careful planning and management of the entire ecosystem to reduce time lost in unproductive meetings.

Communications Blog

Cloud Comms Question No Longer 'If' But 'How'

Communications Blog

When windows open, only the swift make it through.

Another six months has passed by and another IR sales kick-off event has taken place. I have posted several times about how much I enjoy being a part of these occasions and this year proved to be no exception. Whether it's simply the opportunity to escape the routine or...

Payments Blog

Turn payments data into customer delight [podcast]

Payments Blog

The State of Electronic and Mobile Payments

As the payments market evolves, we continue to see momentum with electronic and mobile payments, although the growth in this area is beginning to slow somewhat. While we look at these trends it's important to understand how they're impacted by different geographies with...

Payments Blog

Real-time Payments Analytics - Prediction

Payments Blog

Preventing Fraud with Real-Time Payments

The risk of fraud increases as real-time payments gain widespread adoption. Once you move over to a real-time model, there's typically only a six-second window to decide if a transaction will be authorized. Since there's such a short amount of time to come to a decision...

Payments Blog

Potholes and repairs; it's not just highways that suffer but networks as well

Payments Blog

Need for Speed: Real-Time Peer to Peer Payments

Peer-to-peer payments is one of the key elements of next generation payment platforms. There's a huge pent up demand for the ability to make frictionless, immediate payments from person to person. Whenever a group of friends are out having a good time, the last thing th...

Payments Blog

Mobility and the Idea Economy

Payments Blog

Kick-off draws a bigger field; shifting gears at an opportune time!

Readers of my blogs know all too well that there's not much I enjoy doing more than driving cars on race tracks. On more than one occasion I have worked something about cars into the story line of my business blogs, as I believe visualizing something dynamic goes a long...

Payments Blog

Delivering a Great Payments Experience [podcast]

Payments Blog

Death of the Credit Card Number

I remember when I got my first credit card. It had raised numbers that were meant to be used with a little machine called a manual credit card imprinter. To use the machine, merchants would place the customer's card underneath a piece of carbon paper. A manual slider wo...

Payments Blog

Are your Payments Systems a House of Cards?

Payments Blog

Apple Pay: where to from here?

Apple Pay went off to a roaring start almost 18-months ago. In the first 72 hours there were more than a million cards activated with Apple Pay in the US. That's a huge uptake from a card enablement scheme. At that point they became the largest initiative launched in th...

Payments Blog

Amazon Payments: The Now Big Thing

Payments Blog

Three secrets behind a truly successful payments partnership

This post by Jamie Pearson - Product Manager for Payments at IR, first appeared on ACI expert view.

Payments Blog

The Dark Side to Innovation [podcast]

Payments Blog

The Battle for your Virtual Wallet

PayPal, Apple Pay, and Google Wallet are three behemoths vying to be the service you choose as your virtual wallet. What are the differences between each service, and which one is the most promising? Let's take a look.

Payments Blog

Simplifying Multi-Party Transactions

Payments Blog

Real-time Payments Analytics - Historical

Real-time analytics allow us to take historical data and apply it to things that are happening right now. It's a mixture of traditional data analytics and insight into what's happening inside your payment system. By combining data about how your system is working with a...

Payments Blog

Payments Innovation and the Increasing Attack Surface [podcast]

Payments Blog

Managing Multi-party Transactions in a Complex Payments Ecosystem

John Dunne, IR Chief Solutions Office, discussed the emergence of multi-party transactions as consumers and processors demand a better experience. As payment technologies continue to evolve, how will multi-party payment processing change to provide a better experience?

Payments Blog

It's my money and I'll spend how I want to

Payments Blog

HP Technical Boot Camp 2015 Review

Since the days of my youth I have been drawn to computers, cars and cycles. Motor cycles, of course, but in general, anything that included an element of speed. Performance too, and yes, to a small degree, risk! As I watch my own career develop over the years I don't th...

Payments Blog

How the Virtual Card Could Eradicate Fraud [podcast]

Payments Blog

EMV Liability Shift: Are You at Risk? [infographic]

On October 1, 2015 the EMV liability shift will come in to effect for the United States, but what exactly will this 'liability shift' entail? And, if not prepared properly, will your organization be at risk?

Payments Blog

Apple Pay and the Changing Payments Landscape [podcast]

Payments Blog

Apple Pay and the Benefits of Being Second

Apple Pay wasn't the first digital payment platform in the market, nor was Apple the first to introduce NFC capability to their handsets. But then, they didn't develop the first MP3 player either and we all know how that played out.

Payments Blog

Advances in Real-Time Data Tech Can Improve the Payment Process

Payments Blog

Will we see the death of credit card numbers? [podcast]

Since their inception, credit cards have relied on the unique identified number to process payments. Over time - as fraud increased and with the advent of online shopping - more security measures have been introduced like the CSC and use of the expiry date. But, with to...

Payments Blog

Vegas High Roller offers city views; Prognosis offers real views!

Payments Blog

The Second Mouse Gets the Cheese

When it comes to being first to market, my favorite saying is, "Sometimes the second mouse gets the cheese." I think Samsung put an NFC chip in an Android phone around two years before Apple Pay launched. Even so, you've probably never seen as much publicity, buzz, or e...

Payments Blog

The Key to Reduced Payments Risk is Visibility

Payments Blog

The Delicate Balance of Safe Innovation

The challenge with the one-in-a-hundred gamble of increasing your margins begins with the need to innovate in order to stay ahead of the competition and grow your market share. In an established market, it becomes a game of percentage points. Each percentage point can b...

Payments Blog

The Dark Side of Innovation

Payments Blog

Servers: Big Data, Clouds and Hybrids are changing landscape but Prognosis sees all

Recent articles and commentaries have been focusing on where servers are headed. The question resonating with each story is whether or not servers as we know them are losing popularity. Traditional servers, anchoring many applications and highly visible on the floors of...

Payments Blog

PCI Compliance and Protecting Customer Data

Payments Blog

Payments Hub and Visibility

This post by Jamie Pearson - Product Manager for Payments at IR, first appeared on ACIexpert view.

Payments Blog

On The Frontline of Mobile Payments

Payments Blog

Innovating Safely: Staying Ahead of the Competition (and Fraudsters)

John Dunne, Chief Solutions Officer at IR shares his thoughts on the fine line of innovating safely. FinTech is all about innovation, but how can your organization innovate without opening the doors to fraudsters?

Payments Blog

Increasing Satisfaction with Multi-Party Transactions

Payments Blog

Ideas being turned into reality ... rapidly!

At a recent informal lunch with IR executives in the Denver Tech Center, there was an air of expectation as always when the week just happened to be the last week of not just the month, but the quarter. A very important milestone for any company, particularly a public c...

Payments Blog

Hybrid systems open the door to greater choice

Payments Blog

Here Comes the NPP

In the next two years, new rules are taking effect in Australia that will change the way payments are handled. If you're paying a bill or transferring money from one bank account to another, it typically takes three days until the transaction is finalized. After the new...

Payments Blog

Goodbye to the Credit Card

Payments Blog

Fault tolerant computers for a lot less money.

Over lunch this past week I was asked by a potential client about just who were the biggest users of NonStop systems these days. The demographics have clearly evolved with the move away from NonStop by some of the largest stock exchanges and with recent M&A activity in ...

Payments Blog

EMV in the USA - Part 2

Payments Blog

EMV in the USA - Part 1

Even though EMV payments are commonplace in other parts of the world, adoption in the US is severely lagging. Payment processors have been required to support EMV transactions since April 2013. That means that we've had the ability to process chip & signature transactio...

Payments Blog

EMV: Baby Steps - But Down the Right Path

Payments Blog

Deliver VIP Customer Experience in Real-time

In a competitive market, the winning edge can often come from finding a unique way to deliver a truly VIP customer experience.

Payments Blog

An Apple a Day Keeps the Fraudsters Away

Payments Blog

2015- A Year to Be Proactive for HP NonStop

As we start the New Year, there are goals and resolutions that we all hope to achieve. When we asked what is heading the top of their lists, many of our HP NonStop customers talked about HP's release of the first Nonstop systems based on x86 server hardware and the oppo...

HPE NonStop Blog

Don't be a Victim of 'Watermelon Metrics'

Communications Blog

Customer Experience Continuity Plan

Don't get caught out this Storm Season

In many parts of the US and Canada, Storm Season is in full swing. Are you confident your Contact Center Disaster Recovery and Business Continuity plans are tested and ready for the worst?

eBooks, Guides, & Reports

Why testing is critical for UC and Contact Center Success

Communications Blog

Why a network pre-assessment is critical for UC

In a recent podcast I discussed the importance of running regular tests to ensure unified communications eco-systems are performing as intended. This is just as important prior to any deployment, as it is to ongoing health.

Communications Blog

Clash of the Titans: Apple Pay vs PayPal vs Google (Android)

Payments Blog

Changing MSP Landscape: Labor Arbitrage No More

This is the first of a two-part series exploring why throwing more manpower at problem resolution no longer works for managed service providers.

Communications Blog