What Factors Kill the Customer Experience?

Presented by Mike Burke - Director Product Mktg, Testing Solutions

Now that you’ve learned the best way to measure customer experience for actionable data that you can use to manage it, it’s important to anticipate what can go wrong so you know what to look for and address before it’s too late.

In part two of our series on Predictably Excellent Customer Experience, IR experts will discuss some of the things that can happen and the issues that might result so you can proactively protect your customer experience and ensure it lives up to your brand promise.