Unified Communications Video: Voice Quality 360

Voice Quality 360° means you can take control of your entire UC environment in real time and find and fix problems before they get to your customers.

Voice Quality 360 tracks calls and interactions across all network layers, routers, devices, session border controllers, multi-vendor technologies and applications. This delivers the market’s first and only holistic UC&C performance management capability of human to human and human to machine interactions in real time.

Unlike more limited solutions that use probes, devices or virtual agents with significant performance overhead, cost and functional limitations, Voice Quality 360 uses a unique patent pending agentless set of methodologies to deliver an easy to install, low cost and high performance solution. Voice Quality 360 is being aggressively adopted by organisations where the cost effective delivery of seamless, efficient, reliable and high quality customer interactions are important for customer acquisition, satisfaction, retention and growth. The solution is certified to operate across Microsoft Skype for BusinessLync, Cisco, Avaya and a multitude of supporting and adjacent technologies.

Real time predictive analytics:

  • Track calls and voice quality across session border controllers
  • Provide performance management without network probes
  • Spot patterns to avoid problems repeating themselves.
  • Help you plan upgrades based on capacity demands