The road to Enterprise Voice

A guide to Skype for Business deployment and how your organization can get it right

Skype for Business becomes even more attractive with the release of Office 365 Enterprise E5 suite. This new enterprise licensing option offers two significant new functions: Cloud PBX enables the removal of separate PBX systems, with calls managed directly from Skype for Business; and PSTN Conferencing allows people to dial into Skype meetings from virtually any device.

In the eBook, we discuss the key factors you need to consider when adopting Skype for Business:

  • Is it right for you?
    This is a critical question. We assess what type of organization will gain the most benefit and why. We examine issues like the size and type of business operations, existing infrastructure and the stage in the technology life cycle. It also depends on whether you have existing Office 365 suite, allowing you to take advantage of new capabilities for minimal extra investment.
  • What kind of deployment is best?
    Once you’ve decided to migrate, you have to determine the best type of deployment: on premises, cloud or hybrid. Many organizations’ IT environments are in a state of transition already, so hybrid environments are popular. But this decision will ultimately need to fit in with your long term IT strategy.
  • How do you ensure user adoption?
    Approval by end users is vital otherwise the deployment becomes pointless. We outline the steps that every organization can take to help ensure uptake, user satisfaction, and rapid return on investment. The major point here is that IT staff must plan well and be in control every step of the way.
  • Do you have the right tools for a seamless deployment?
    Managing a communications system transition is always complex. IT has to orchestrate numerous components – often in a multi-vendor environment, so they all work in unison. For this to happen, you need the right tools to see your environment as a whole, view each component in detail, and understand the relationship between components as well as end users. The ability to anticipate and pro actively resolve issues is also necessary.