Prognosis for Unified Communications

Comprehensive communications experience management for the best user experience possible.

Streamline IT operations and management of complex UC solutions across audio/video web meetings and calls, on-premises, in the cloud, or as part of a hybrid environment.

Prognosis for Unified Communications

Deliver the best user experience

Across multi-vendor environments in the cloud, on premises or as a hybrid.

UC Multi-vendor management

On your UC journey, Prognosis is with you every step of the way:

1. Plan, Deploy & Migrate

Maximize your success by assessing your network prior to deployment, upgrading and migrating critical UC solutions across vendor platforms and between on-premises and cloud.

  • Take the headaches out of deployment and migration, keep them on track and on time.
  • Get ready, plan, assess and test with Prognosis UC Assessor.
  • Measure and manage quality and experience from one platform to another.
  • Leverage a unified end to end readiness and user management solution.
Learn more

2. Operate, Troubleshoot & Optimize

Operate and troubleshoot your entire multi-vendor UC systems and environment with confidence, improve IT efficiency, and earn users’ trust with a high quality experience.

  • Avoid outages that hurt your bottom line.
  • Be notified of quality issues before they happen.
  • Troubleshoot problems as they happen in real time.
  • Automate the day-to-day.
  • Frame your data, your way with Live Canvas data visualizations.
Learn more

3. Maximize Usage & Adoption

Manage UC performance with a comprehensive set of troubleshooting capabilities that streamline troubleshooting and helps solve problems at the root cause.

  • Respond to helpdesk issues quickly.
  • Analyze and understand organizational usage.
  • Enable collaboration, productivity, innovation and workforce transformation.
  • Comprehensive & integrated security.
  • Integrated outside-in testing services and monitoring.
Learn more

Why Prognosis for UC?

A guide to managing your UC environment

UC environments are complex and often involve multi-vendor technology. As complexity increases, visibility is reduced. Troubleshooting becomes lengthy and difficult, and systems’ availability is harder to identify.

IR Prognosis reduces this complexity, helping you manage your communications ecosystems to make sure your business and your customers have the best experience possible.

Acknowledged by Gartner as a 'Cool Vendor', IR is a company that has developed truly innovative solutions in cloud computing, social, mobile, and information technologies. Prognosis makes what used to be time consuming or even impossible easy with the click of a button in a browser.

  • Probe-less Network Insights
  • 15+ Million Endpoints Under Management
  • Broad Multi-vendor & Multi-technology Support
  • 360° End-to-End Visibility
  • 120+ Global Fortune 500 customers
  • Cognitive/Prescriptive Analytics
  • Deep Network Troubleshooting
  • Automation Framework
  • Outside-In Testing

Who benefits from Prognosis?


More than 1,000 organizations trust Prognosis to ensure critical systems deliver high availability and performance for millions of their customers across the globe.

Voice team clock

Voice team

Visualizing granular data helps voice teams troubleshoot issues and resolve incidents more efficiently. Prognosis provides proactive alerts that help prevent issues before they become system-affecting.


Network Team

Prognosis provides clarity for network engineers to see exactly where the network could be impacting the voice ecosystem, reducing finger pointing between teams and helping them understand what the voice team is seeing.



Prognosis provides the details that give you insight into how environments are running. These insights assist in resolving issues that could be stopping a project completing on time. It helps you realize ROI on finished projects by clarifying how well a new function has been adopted and is being utilized.

  • Network assessment and testing

    Prognosis UC Assessor is an automated network readiness assessment and testing solution for Skype for Business that helps you ensure a positive user experience.

  • Skype for Business IT Pro Tools certified

    A fully integrated solution for monitoring, reporting and troubleshooting all aspects of Skype for Business to optimize overall performance.

  • Provides proactive alerting

    Know when issues occur with proactive alerting and resolve them before they become business affecting.

  • Reduced troubleshooting time

    Become more efficient when resolving call quality issues.

  • Delivers a real-time dashboard view

    Gain insight to voice and data across network layers, routers, session border controllers over multi-vendor technologies, and applications. No probes needed to gain 360° visibility into UC and Contact Center ecosystems.

  • Frames Your Data, Your Way with Live Canvas

    Allows fully customizable voice data visualizations. Your Data, Your Way – create dashboards and screens to visualize any information, including monitored systems, applications and relationships.

  • Simplifies troubleshooting

    Provides the granular call quality data, analysis and historical information to assist in root cause analysis. Collects deep metrics using a variety of non-intrusive methods.

  • Creates intelligent alerts

    Sends automated alerts to pro-actively monitor UC ecosystems, giving you unparalleled visibility, actionable insights, proactive notifications and root cause analysis.

  • It's fully customizable

    Provides a performance management solution that shows the information required in the way that is most appropriate for the customer/user in a unified view.

  • Optimizes performance

    Correlates historical and live in-flight call data and network performance to deliver a complete end-to-end view of your environment for a superior quality user experience.

  • Supports multiple vendors and technologies

    Monitors all aspects of UC and Contact Center communications and interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications and entire multi-vendor ecosystems.

UC Resources

UC videos VIDEOS