Prognosis for Avaya Contact Center Management

Your Contact Center at full potential.

IR Prognosis a Contact Center management solution for Avaya. Rediscover your UC environment. Take control of your entire Avaya Contact Center ecosystem.

Prognosis for Avaya

Performance Management Solution for Avaya Contact Centers

Contact Centers are a cornerstone of many businesses, driving everything from revenue to customer satisfaction. So your bottom line depends on delivering high quality customer service, consistent voice quality for all calls, and rapid resolution of any faults or failures.

Often though operating at maximum efficiency and maintaining optimum voice quality is a nirvana that’s just a little out of reach. Outages occur and dropped or misrouted calls require dedicated staff to put out all the fires that seem to occur every day.

Prognosis supports the Avaya environment, including its communication servers, session border controllers and call recording devices. This ensures communications systems are consistently delivering the performance you require, and you’re meeting regulatory requirements for call recording.

It works behind the scenes with a small footprint, identifying threats as well as actual problems and a single point of view brings them all into focus for you. This frees you to manage your Contact Center communications and build relationships, rather than fixing technical problems.

As even minor problems can escalate to complete catastrophes the ability of your Contact Center to service your client base can rapidly be affected. Prognosis is designed to give you the power not only to locate, isolate and resolve communication problems in real time, but to proactively manage your systems and ensure you meet all your service level agreements.

Network Monitoring

Improve your network performance through clear network visibility and efficient capacity. Have great call quality, every time and make end user experience easy. Sound like a tough ask? It is, that’s where IR Prognosis comes in.

Manage the network stack like a pro. Troubleshoot issues like a ninja. Catch the culprits causing poor VoIP call quality. All while we monitor your Avaya environment (and other vendors too like Cisco and Skype for Business).

Avaya Call Quality Troubleshooting

Prognosis troubleshoots Avaya call quality issues throughout the network stack: Wi-Fi and LAN, cloud, on-premises and hybrid and troubleshooting PBX and across call quality metrics: out latency, jitter, packet loss and MOS.

Quick and easy troubleshooting means faster resolution time and high QoS.

Testing your Avaya Systems

You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system?

Every second you talk to your customers counts, we understand this. We also understand things happen. Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system.

Avaya Unified Communications Reports and Analytics

Reporting is great. But what’s even better is getting actionable insights from complex information. Predicting the future. Robots making automatic decisions.

Descriptive analytics, real-time analytics, predictive, prescriptive, cognitive – when it comes to UC diagnostic analytics IR Prognosis covers all bases.

Avaya DevConnect
Avaya DevConnect Tested